bobbyboyaced
You guys take forever to respond to…
You guys take forever to respond to emails and your subscriptions are so misleading.I literally bought a trial set with no intention of getting a subscription.All I wanted to do was try out the product but there was no warnings of subscriptions or strings attached.I ended up having $135 pulled out of my account on some bs having no idea that I was on a subscription.customer service sucks.I just want a refund!
Response from GeologieOct 20, 2021
Appreciate the feedback, bobbyboyaced. We do our level best to communicate subscription details at many points along the purchasing journey and trial period, including on our diagnostic results page, in our order confirmation email, and before your first 90-day subscription order comes up. We have plenty of customers who choose to cancel the subscription before that point and just purchase a la carte, though. We want what works best for you as a customer. After you register your account with us, you can make any subscription updates you might need from your Account page. Our support team can help with anything you might need at [email protected].



