GeoBlueReviews of geobluetravelinsurance.com

Scam scam scam, do NOT buy Geoblue. Price is low for a reason, when you end up needing to use it you will not get your money. Been waiting since January and they give you the go around, the phone seem to route to the same person (possibly located in the Philippines). They want you to give up and be SOL. Warning to BCBS to immediately remove from being affiliated with a company that scams people. We provided everything asked for, invoices, travel tickets, doctors medicals records from the hospital and when they run out of things to ask for hoping you can’t provide they don’t give you any concrete reason why the claim is not being processed. I don’t know how the employees rest at night knowing they a part of this scam. It’s very unfortunate. We will go with United Healthcare travel Insurance next time. Stay far away from Geoblue

I would leave no stars if I could. The handling of my son’s insurance claim has left a sour taste in our mouths. Despite submitting all the necessary documentation and fulfilling all requirements in two instances where additional information was requested, the claim is still in “review” after seven weeks. Date of incident was 12/28/2023. In mid-February-2024, Geo Blue asked for confirmation of flight records, and we provided that information. Then, a month later (early March 2024), they asked for medical records from the hospital in Quebec; I provided that information on 3/19/2024. It’s now 5/9/2024, and despite multiple calls to the Geo Blue Voyager Claims department, I keep getting the same response: “Still in review.” I’ve asked for the claim to be prioritized, and customer service agents tell me that the claim has been “elevated,” but after calling today for the 10th time and getting the same response, I’ve decided to leave a bad review. This delay in processing and approving the claim is unacceptable, and it has left my family and me feeling tired, frustrated, and neglected by Geo Blue. As policyholders, we expect timely and efficient service, though we understand things take time. However, we are going on month five dealing with this claim. Anyone looking to purchase a policy through Geo Blue should consider other options.

Unfortunately, based on an ongoing horrible experience with GeoBlue, I firmly believe that they are perpetrating an ongoing scam to defraud policy holders, at least for larger claims. I badly injured my knee in Mexico in mid-January. I needed an ambulance to pick me up and take me to a nearby hospital. Friends I was with confirmed that the hospital was on GeoBlue’s approved list. At the hospital after an X-ray, I was told I had a tibial plateau fracture and needed emergency surgery. The hospital put several temporarily holds on my credit card, telling me they would be released as soon as GeoBlue provided a letter guaranteeing that they would pay 100% of the hospital and physician charges less $100 deductible as provided on my Trekker policy. Within about an hour, a hospital administrator told me that GeoBlue had provided the necessary letter of guarantee. The surgery was successful, I was transported to a flight back to Los Angeles and the hospital did release the holds on my credit card. I assumed that I was in good hands with GeoBlue and that they were handling the hospital payments. I never received, and have not to this day received, a copy of my bills. GeoBlue even refused to pay the $750US charge for the ambulance company that transported me to the hospital. In April 2024, nearly 3 months after my injury, I received an email from the hospital indicating that GeoBlue had not made ANY payment on my outstanding bills and that therefore they were charging nearly $30,000USD on my credit card…which they did. Additionally, I've been assessed a nearly $800USD "foreign transaction fee" by my card issuer. I immediately contacted GeoBlue and as of today, May 4, have spoken to or emailed GeoBlue at least a dozen times, never given any concrete information or even a copy of my hospital billing but was told again and again only that they were “still waiting for a response from the provider.” I requested the matter be submitted to arbitration (which GeoBlue forces in a dispute) and they have ignored my multiple requests. I strongly believe that GeoBlue has not acted in good faith, does not intend to pay the claim and is hoping that I will tire of pursuing the matter. The stress, depression and anxiety GeoBlue has caused me has certainly impacted the healing of my leg. I am still unable to walk without pain while doing physical therapy every day, this after months using a wheelchair and walker. I contacted the California Department of Insurance and was told that they could not take action because the policy issuer is a Bermuda company. This has all the signs of being deliberate insurance fraud being perpetrated by the underwriter and their GeoBlue sham “customer service” located in PA. Since GeoBlue is licensed by Blue Cross Blue Sheild and GeoBlue markets using their logos, I'll be notifying them of this scam. I imagine they do not want outright fraud to be associated with their brand. Reading through comments of others on various websites, I know that I am not the only customer to have been defrauded by GeoBlue. Many have had experiences very similar to mine. I’ve had to draw on my home equity line to pay my credit card bill to reduce the interest rate on the Mexican charges. At no time has anyone I've communicated with at GeoBlue expressed any sort of sympathy or even understanding of the terrible position they have put me in. I retired recently and now may have to get a new job since I don't have $30,000 to pay for an event for which I had every right to believe I was insured. If anyone reading this has any suggestions for other ways I can aggressively pursue restitution, I’d greatly appreciate it!

Unethical insurance company. It's a constant battle getting claims processed for services that are listed on policy terms as being 100% covered without deductible. Deductible calculations are never accurate. Agents are not knowledgeable and it's clear this business uses stall tactics to process claims in hopes you'll pay to avoid bills being sent to collections. Absolute worst insurance company I've ever used.

Horrible process for actually submitting a claim. So unnecessarily complicated. I absolutely do not recommend using them.

I purchased a policy and, unfortunately, had to use it when I suffered appendiciitis while in Canada. I understand that often people are unhappy with insurance companies because they (the policy holder) didn't understand what was actually covered or follow the instructions for submitting claims. However, neither of those are the case here. I can't imagine a company providing worse customer service than Geo-Blue. The company said it would take 30 days to process the claim. It has been three months. EVERY time I call, I get the same non-answers. "Your claim is under review. I've asked the claims department to escalate your case. Call us back in another week." Today, I received notice that part of the claim had been denied, with no explanation of why. The first person I spoke with couldn't even discern that the claim had been denied. The second person, said it was because I had paid part of the bill, but hadn't submitted a receipt for the payment. Understand, that when I submitted the claim three months ago, I hadn't paid anything, so there were no receipts to submit. I had misplaced confidence the company would actually pay the bills within 30, maybe 45, days. When it became obvious that wasn't happening, I started making payments on the bills to avoid being sent to collections. Geo-Blue never mentioned that I shouldn't do that, or if I did it, I needed to pay the bill in full because they don't reimburse for partial payments. So, now, I have to go back and finish paying the nearly $8k I owe to the medical providers out of my own pocket; wait for the receipts to be generated either by the provider or my credit card company, submit them to Geo-Blue and wait another God-knows how long before I get reimbursed. There is no doubt this company purposefully puts every hurdle possible in the communication process to prevent paying for as long as possible. In general, I am a very understanding person when it comes to misunderstandings and make allowances for unintentional mistakes, but it is clear Geo-Blue's policy is to intentionally cause snags with the hope that people will just give up and go away. I imagine many do. Me? I'm about to contact my state's attorney general and insurance commission and the Better Business Bureau to register complaints. And, I'll write as many of these reviews as possible to help other people avoid the aggravation of dealing with this company.

It has been more than a year since I submitted my claim and they never replied my email and had done nothing. This is the worst company. It is so easy to buy but when you make a claim, they just ignore you. You should close down your business. You just collect money.

Geoblue claims to cover doctor visits. Only hospitalization on deductible. Most doctors in smaller countries rent space from hospitals but are not part of the hospitals. GeoBlue counted this as hospital visits despite my protest. They refused to pay medical bills that did not have the diagnostic codes they were looking for. Doctors and even hospitals don't use diagnostic codes in smaller countries. As a travel insurance company they know this. It's fraudulent false advertising. The insurance has no value at all at least out of the U.S. They only reimbursed medications.