GeoBlueReviews of geobluetravelinsurance.com

We puchased an expensive policy with $0 deductible. We both went to the clinic to establish care with providers in France. GeoBlue wouldn’t cover the clinic visits requesting itemized bills?? We submitted the forms found online plus the physician’s bill. This is France and the paperwork is different than in the US. Unfortunately I also had poor interactions with Customer Service as well. GeoBlue is basically finding any type of excuses to deny reimbursement. It’s during a claim that one finds out how good an insurance is and based on our experience, this is a costly insurance which does not deliver. Please be aware, read the small prints, and avoid being taken as we were. Check other options and importantly read the reviews. This is an honest objective review.

I wanted to leave a review because this travel insurance exceeded my expectations. On the second day of my trip I got severely sick and had to go to several doctor visits, labs, medication and a have a small procedure. All this so I could be properly medicated to feel comfortable enough to return home to continue treatment. That said, there were many costs. My only out of pocket costs were at the pharmacy and one lab order - these I got paid back within 2 weeks after submitting an e-claim on the app. All other visits I would call GeoBlue prior and ask for a guarantee of payment that was sent to my email and the provider by the time I hung up the call. By the time I got back home, all my costs were covered and I got refunded in all claims that I paid out of pocket. Being sick in a foreign country is awful to navigate but not having any worries for my health coverage was a HUGE plus. I’m the kind of person that reads the fine print and will only do GeoBlue from now onwards. Only callout is that I will add coverage for my trip cancellation/interruption since all non refundable costs are not covered in the health only plan (Voyager). PS. I had to double check this was the same GeoBlue from all the negative reviews - I hope this means there was a change for the better.

As a retired Federal Employee Geo-Blue took over the overseas contract several years ago from GMMI. I have had issues with Geo-Blue ever since. They really should not be involved with the FEHB program overseas as they are just a middle man and offer no resolution, explanation or any assistance though they claim to be the overseas assistance center but they should be taken out of the loop as I do not see what value they bring.

I signed up fort Single Trip - Voyager Choice coverage. I paid $555. I created a password. I got confirmation of the password and a verification code. I went back, entered my password and the verification code and was immediately locked out. After spending over 2 hours on the phone with a person who clicked her keyboard constantly, I was told that IT would contact me in 3 business days. Then they sent me a lot of documentation on how I was signed up. But no password, so no access. I contacted my credit card company to block payment (first they have to receive a pending charge before blocking). So BEWARE of the worst customer service I can recall and remember this is for health insurance. Think about what might happen (or not happen) if you need to use it.

Our daughter was required to purchase GeoBlue for a study abroad program. She attempted repeatedly to purchase the one required semester. Their system only allowed her to purchase a year plan even though her visa is only for one semester. When we contacted the university, they were shocked that she was charged TRIPLE for the plan as her travel was only for one semester. GeoBlue informed us that they would process the refund and would contact our daughter. They have since sent a email that they cannot process the refund. We will be fully escalating this as their system error is clearly predatory and borders on extortion. We look forward to GeoBlue acknowledging their registration error and refunding the incorrect charge as they said they would during our initial correspondence.

Horrible insurance company for expats. They cover nothing, even if it is listed in your policy. They did not follow up with doctors who submitted directly if they needed additional information, they just rejected the claims. No explanations, no one to talk to. The worst experience I have ever had.

I've had great experiences with the company as an American expat living in Europe. They process my claims quickly and easily, they answer emails within one business day, and their processes are user friendly with no hassle. They were willing to work with the bureaucratic paperwork for my EU visa.

Tried to renew the travel insurance plan, I've not used the insurance. called customer service someone answered all I could hear is pots and pans being thrown around, second call, nice lady answered call, she put me on hold then hung up on me. customer service sucks. I'm changing companies