GeoBlueReviews of geobluetravelinsurance.com

Horrible company. Incompetent leaders incompetent Staff. Not only do they screw their customers they also screw their employees to get their 10-20k bonuses.

Since GeoBlue rebranded to Global Solutions, my experience has been an absolute nightmare. Every step of the claims process has been met with another request for documentation, another delay, and another hurdle to overcome. I have been repeatedly asked to provide: • Additional documentation from my doctors • Flight information • Proof of my U.S. health insurance • Proof of payment for my American Insurance policy (and proof that I am paying that policy) • Documents that I have already submitted multiple times Despite spending days gathering records, scanning documents, resending paperwork, and filing appeals, my claims continue to be denied or delayed while they ask for even more information. As an international policyholder, I purchased GeoBlue because I wanted peace of mind and protection when receiving medical care abroad. Instead, I have experienced stress, frustration, and what feels like a strategy designed to exhaust policyholders into giving up on their claims. Insurance should provide support during difficult times—not create additional burdens when you're already dealing with medical issues. If you are considering GeoBlue insurance, ask yourself whether you are prepared to spend countless hours fighting to obtain benefits that you believed you had already paid for. I sincerely hope GeoBlue's leadership and social media team pay attention to reviews like this and take a hard look at their claims process, because my experience has been deeply disappointing and has completely eroded my trust in this company. I would welcome the opportunity for someone in executive claims management to contact me directly and finally resolve these outstanding claims. A.M. Vitti UPDATE: 08-30-2026 - At the direction of Geo Blue CS, I have filed appeals and they continue to deny every claim. I have now filed complaints with the State Insurance Commissioner.

If it take three days of hassle to get them to take your money, what would it be like to try to file a claim with these people?! After trying for several days to register online with Geo Blue/BCBS global, and being continually timed out for no reason, I phoned them. The person took my number “ in case we were disconnected” and when we were disconnected (from their end, not mine) I was never called back. Don’t bother!

I bought this insurance before and never had to use its services. On this trip I spent the most expensive option of zero deductible. Well you would have thought that I was cheating the company and hadn't paid anything! Call them overseas from Romania after many prompts, Romanian operators do not call collect after all of this BS. Begging for help and arguing with them, thank God I have friends to borrow money from, well I'm desperately ill with a neurological incident that they can give a f*** about!

I have the international plan as I live in Mexico. It is simply horrible. It is about 20% to 25% for similar insurance you would have in the US. You will end becoming a claims coordinator. Even if you have the receipt with everything they ask for, they reject and you have to walk them through the receipt multiple times. It is a horrible experience, but also why private insurance is such a bad thing.

We puchased an expensive policy with $0 deductible. We both went to the clinic to establish care with providers in France. GeoBlue wouldn’t cover the clinic visits requesting itemized bills?? We submitted the forms found online plus the physician’s bill. This is France and the paperwork is different than in the US. Unfortunately I also had poor interactions with Customer Service as well. GeoBlue is basically finding any type of excuses to deny reimbursement. It’s during a claim that one finds out how good an insurance is and based on our experience, this is a costly insurance which does not deliver. Please be aware, read the small prints, and avoid being taken as we were. Check other options and importantly read the reviews. This is an honest objective review.

As a retired Federal Employee Geo-Blue took over the overseas contract several years ago from GMMI. I have had issues with Geo-Blue ever since. They really should not be involved with the FEHB program overseas as they are just a middle man and offer no resolution, explanation or any assistance though they claim to be the overseas assistance center but they should be taken out of the loop as I do not see what value they bring.

I signed up fort Single Trip - Voyager Choice coverage. I paid $555. I created a password. I got confirmation of the password and a verification code. I went back, entered my password and the verification code and was immediately locked out. After spending over 2 hours on the phone with a person who clicked her keyboard constantly, I was told that IT would contact me in 3 business days. Then they sent me a lot of documentation on how I was signed up. But no password, so no access. I contacted my credit card company to block payment (first they have to receive a pending charge before blocking). So BEWARE of the worst customer service I can recall and remember this is for health insurance. Think about what might happen (or not happen) if you need to use it.