GeoBlueReviews of geobluetravelinsurance.com

Horrible company. Incompetent leaders incompetent Staff. Not only do they screw their customers they also screw their employees to get their 10-20k bonuses.

Since GeoBlue rebranded to Global Solutions, my experience has been an absolute nightmare. Every step of the claims process has been met with another request for documentation, another delay, and another hurdle to overcome. I have been repeatedly asked to provide: • Additional documentation from my doctors • Flight information • Proof of my U.S. health insurance • Proof of payment for my American Insurance policy (and proof that I am paying that policy) • Documents that I have already submitted multiple times Despite spending days gathering records, scanning documents, resending paperwork, and filing appeals, my claims continue to be denied or delayed while they ask for even more information. As an international policyholder, I purchased GeoBlue because I wanted peace of mind and protection when receiving medical care abroad. Instead, I have experienced stress, frustration, and what feels like a strategy designed to exhaust policyholders into giving up on their claims. Insurance should provide support during difficult times—not create additional burdens when you're already dealing with medical issues. If you are considering GeoBlue insurance, ask yourself whether you are prepared to spend countless hours fighting to obtain benefits that you believed you had already paid for. I sincerely hope GeoBlue's leadership and social media team pay attention to reviews like this and take a hard look at their claims process, because my experience has been deeply disappointing and has completely eroded my trust in this company. I would welcome the opportunity for someone in executive claims management to contact me directly and finally resolve these outstanding claims. A.M. Vitti UPDATE: 08-30-2026 - At the direction of Geo Blue CS, I have filed appeals and they continue to deny every claim. I have now filed complaints with the State Insurance Commissioner.

I’m surprised by all the negative reviews. I have tried 4 different travel insurances and BCBS GeoBlue has been by far the best. I had two hospital visits, one in Cambodia, one in Burma, the records were third world and they still reimbursed me in 2 weeks by ACH. I even called and got a real person. I’m keeping them.

If it take three days of hassle to get them to take your money, what would it be like to try to file a claim with these people?! After trying for several days to register online with Geo Blue/BCBS global, and being continually timed out for no reason, I phoned them. The person took my number “ in case we were disconnected” and when we were disconnected (from their end, not mine) I was never called back. Don’t bother!

I bought this insurance before and never had to use its services. On this trip I spent the most expensive option of zero deductible. Well you would have thought that I was cheating the company and hadn't paid anything! Call them overseas from Romania after many prompts, Romanian operators do not call collect after all of this BS. Begging for help and arguing with them, thank God I have friends to borrow money from, well I'm desperately ill with a neurological incident that they can give a f*** about!

We had a claim from serious pneumonia on a cruise ship. The ship hospital treatment was very good but also expensive. Of course Medicare does not cover anything out of the country. However, we found that our supplement with American United covers 80%. GeoBlue paid the rest and did so without question and in a timely manner. Wish we could say the same for American United who lost documents and delay payments for months.

I have the international plan as I live in Mexico. It is simply horrible. It is about 20% to 25% for similar insurance you would have in the US. You will end becoming a claims coordinator. Even if you have the receipt with everything they ask for, they reject and you have to walk them through the receipt multiple times. It is a horrible experience, but also why private insurance is such a bad thing.

GeoBlue is now called BCBS Global Solutions. Though some of the processes are a bit cumbersome, you can always get someone (human) on the phone. I had a serious issue on a cruise ship mid-Atlantic. I paid that bill out of pocket but they reimbursed me within 30 days after submitting my claim when I returned home. I had to submit my itinerary, proof of the start date of the vacation, itemized invoice from the ship hospital, and proof of payment. They took care of direct payment to a hospital in Bermuda where the ship disembarked my wife & I. Then, due to my serious condition, they organized for an air ambulance from Bermuda to my home hospital and paid them directly. All I paid was the expected $100 deductible. They just need to work a bit to streamline their processes avoiding some duplications and better coordination. All in all, I recommend them and will keep buying the affordable multi-trip annual insurance coverage.