GeoBlueReviews of geobluetravelinsurance.com

Absolutely awful costumer service! Had a few claims that they would refund, they send my girlfriend a check on the correct amount but wrong name, i emailed them, took a week to get a reply saying they would void the check and send a new one in the correct name, 3 weeks later we recieved a new check.. wrong name again, we have now gotten 3 different checks, all in the wrong name, its been over 4 months now since we were supposed to get our money, I send them an email again 8 days ago, havent gotten an answer yet so called them today and they said they are processing it again, it will probably take another week to finalize it and then they have to send the new check, hopefully in the right name but I sure am not expecting much anymore. I even asked if they possibly could try and speed the process a little bit being we have been waiting for this long to get our money, but no cant do that...

When making decisions about your health insurance, please consider reviews from people who have not only purchased their insurance, but who have actually used it. I'm currently 8 months into trying to get GeoBlue to pay the hospital for services that they are contractually obliged to pay under my policy, and they are doing everything they can to find loopholes out of it. They are refusing to pay for my birth control despite it being covered by the Xplorer Plan, on the grounds that "per your policy, the removal and insertion of the IUD is not covered as preventative." How is birth control not preventative? Anyway, on page 36 of my policy under "What is covered?" they promise to cover "Prescription Contraception and devices." If you google “contraceptive device,” the result is IUD. Seems simple enough to me. And yet, here we are 9 months later without payment. The same, incidentally goes for a mammogram (again, preventative) but after 8 months they have yet to state why they have denied this claim. I'm escalating my case to the insurance commissioner -- and warning you.

GeoBlue is simply the best in the expat health insurance market for U.S. citizens/permanent residents. The entire team is exceptional and the premiums are competitively priced. The company is backed by Bupa/Blue Cross Blue Shield and is financially stable. Claims are processed extremely fast, the team is very responsive and no-nonsense. Also, the terms of insurance are clearly defined and there are very few ambiguities. For example, a "pre-existing condition" can be defined in many ways depending on the insurer, and GeoBlue clearly defines it including the look back period. I've purchased numerous short term travel policies and now have a long-term expat policy. I'm always skeptical of insurance companies, but after reviewing several of the company's marketing videos the team is really passionate about what they do and seem to care for their customers' well-being. Also, most major U.S. universities have chosen GeoBlue to insure their students abroad which says a lot about the integrity of the company.