gentlebands.comReviews of gentlebands.com

I order a ring for Valentine’s Day towards the end of January. Weeks went by and the tracking information never moved past departed shipping parter facility on way to USPS or something along those lines but it was supposedly at least in the US but possibly stuck in customs. (Also really shady they don’t make it easily known you are buying a cheap aliexpress ring from china when you buy their rings and you only know when you get tracking details). I emailed customer service and they responded fairly quickly saying that the shipping partner probably just didn’t update their tracking information and to just wait and it will arrive. (My bank was charged the day it shipped). I waited 2 more weeks and no tracking updates and no ring in the mail. I emailed again and they responded and said they would just send a new one. I asked for tracking details for the new ring so I could make sure it is shipping alright. They did not respond. I emailed again a few days later and no response still. I started a new email thread and emailed again a couple days later and they responded apologizing up and down and said a new ring would be sent the following day and tracking details provided once it shipped, a few days went by and no updates from them and no tracking info. I emailed AGAIN and still no response. It is now the middle of March, almost two months later, no ring, and customer service will not respond even when simply asking for a refund at this point. I will be attempting to dispute the charge and hopefully get my money back but it may be too late

So many bad reviews from people and I have to say it must just be them cause I just ordered my fiance's customized wedding band I was nervous about paying that kind of money not knowing the truth but boy did they shock me the ring was just as described actually more beautiful in person engraving is dead on perfect no flaws I started to cry it was touching I am more than happy and amazed at the craftsmanship well worth the price and shipping wasn't bad considering it did need to be engraved..

This company provides outstanding service! I had to order my ring three times to find the perfect size, and each delivery was incredibly fast. Sarah was professional and extremely helpful through email, making the entire process smooth and hassle-free. 10/10—would definitely use again

I love the band. It’s perfect. My man is a hunter and so a ring like this is so him. I got the wrong size and when I contacted them and they sent me a free ring sizer and then a ring the right size for free of charge. So helpful. No hassle.

Ring quality- excellent. Customer service- excellent. Prompt Delivery. I found this company really helpful and efficient when it came to ordering my husband’s wedding band! My husband chose The Venom band. Delivery was fast but we had some issues with trying to find the right size and ended up ordering too large! I emailed customer services and they not only replied same day, but also sent us out a ring sizer and guided us through the best way to size for their rings and had the new ring sent out within days. I can’t recommend them enough, Sarah in customer services especially!

Awesome customer service! Product is exactly what we wanted. Had a couple hiccups but they fixed it and the whole process was fast and quick. Definitely recommend

I ordered from the company over 14 days ago. I have not been able to get an updated tracking order. I thought it was a US company but the charge was from China. I requested a refund and still have not heard back. Do not order from this company.

I ordered a ring and a ring sizer with a little over two weeks until Valentine’s Day and it is now almost a week after Valentine’s Day and I have not received anything and customer service does not respond. Scam, don’t waste your money.