Tracy L.
I got this phone for my grandson
I got this phone for my grandson. He is autistic and his own Social Security and needed a phone when we got it. It turned on, but by the very next day, it shut itself off and will not turn back on so I got a hold of customer service they said no problem. They are just going to send him another one. It never came three weeks later. I called back to find out when it’s going to be here and they said it’s not something that they said that they needed from me I did not give them, which is not true at all. I didn’t know anything about this until I called the second time not worth it. Don’t even waste your time.
Response from Gen MobileJun 25, 2026
Hi Tracy, Thank you for bringing this to our attention. We are truly sorry you had this experience, as this is not the level of service we aim to provide. I understand how frustrating this delay is. We have requested more information from you through Trustpilot so we can investigate your issue further. If you need immediate assistance in the meantime, please email us at [email protected] or call us at 1-833-528-1380.