Gen MobileGen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Gen Mobile (genmobile.com) has 391 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Computers & Phones · Irvine, California
Excellent
Computers & Phones · SAN DIEGO, California
Excellent
Computers & Phones · Oakdale, California
Excellent
Computers & Phones · Burbank, California
Excellent
391 approved reviews, newest moderated first
JACKI
The phone I received does not turn on. I've charged it for days and it still does not turn on. I've emailed about the problem and have not heard anything back.
Response from Gen MobileJul 8, 2026
Hi Jacki, Thank you for reaching out. This is not the experience we want you to have with us. Someone from our team will reach out to you directly and look into this for you. Best, Gen Mobile Care
Brittany H.
They canceled the plan I had with them, I would pick another carrier
Response from Gen MobileJul 8, 2026
Hi Britanny, thank you for reaching out. We understand how frustrating it is to lose your connection, and we want to help. In government-supported programs like Lifeline, account status or eligibility changes can happen for a few different reasons. Because we take your privacy seriously, we cannot review these details publicly. Please call us at 1-833-528-1380 or email [email protected], so we can look into your account and help you get sorted out. Best, Gen Mobile Care
HIEDI
There isn't quite enough data . I am already out of the data , and it won't be refilled til the 12th of the month , it's along time to go without service
Response from Gen MobileJul 6, 2026
Hi Hiedi, We know how important it is to stay connected, and we are sorry for the inconvenience of running out of data. The Lifeline program provides a government subsidy that covers a plan with a limited amount of monthly data. If you find you’re using it up quickly, you can upgrade to a plan with more data for as low as $10/month. If you're a prepaid customer, you also have the flexibility to change plans at any time as your needs change. You can call 611 or visit genmobile.com/plans to explore your options.
AMBER
It's a slight lag and my maps app doesn't do proper calculations
Response from Gen MobileJul 6, 2026
Hi Amber, we understand how frustrating it is when your data lags and maps don't calculate properly. Often, a quick restart of your phone or resetting your network settings can resolve mapping lag. If that does not help, please call our care team at 1-833-528-1380 or email [email protected], so we can check your area's coverage and data settings.
Tasha F.
I was approved for a phone never got it. I waited a whole month. Gen mobile claims they were never able to get a tracking number after two weeks finally got one. Kept checking and it was just sitting where the label was created. After a month of waiting I canceled. I’ve never had an issue like this with any services. Completely unacceptable and will never recommend them to anyone. As a disabled person that needs a phone for doctors and emergency, this is very very bad look on Gen mobile. Stay away from them
Response from Gen MobileJul 2, 2026
Hi Tasha, thank you for sharing your experience, and we sincerely apologize for the delay and frustration this caused. We understand how crucial it is to have reliable communication, especially for medical and emergency needs. Even though you have canceled your service, we are actively looking into what caused this shipping delay. We've requested more information from you through Trustpilot.
Tiffani B.
Great so far.
Response from Gen MobileJun 26, 2026
Hi Tiffani, we truly appreciate your positive review. It warms our hearts to hear that you are enjoying our services. Please know that if you ever need assistance, we are here for you and would be more than happy to help!
SHARON
Excellent service thank you
Response from Gen MobileJun 25, 2026
Hi Sharon, we truly appreciate your positive review. It warms our hearts to know that you're enjoying our services. If you ever need assistance, please don't hesitate to reach out to us; we are always here and happy to help!
JESSICA
The service is great, the phone is great and it came super fast!!
Response from Gen MobileJun 25, 2026
Hi Jessica, we truly appreciate your kind review. It warms our hearts to know that you're enjoying our services. Please remember, if you ever need assistance, we are here for you and encourage you to reach out without hesitation.