Gen Mobile Reviews | Read Customer Reviews of genmobile.com

Gen Mobile Reviews | Read Customer Reviews of genmobile.com

Gen Mobile reviews

391 approved reviews, newest moderated first

ELDAJA
Apr 2, 2026
Good servies
Very good service
Response from Gen MobileApr 2, 2026
Hi Eldaja, thanks for your review! We're happy to hear your experience with Gen Mobile has been smooth. Let us know if you ever need anything.
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TIFFANY
Apr 1, 2026
I’d love it but my phone has been…
I’d love it but my phone has been turned off and I need it back on.My phone broke and I had to put it in a phone when I got one.. now my service is shut off
Response from Gen MobileApr 1, 2026
Hi Tiffany, we’re sorry you’re experiencing this issue. A member of our team will be reaching out to take a closer look and see how we can help. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com
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Stephen “Stephen” R.
Apr 1, 2026
My phone was stolen couldn't reach…
My phone was stolen couldn't reach anyone as it was after hours so I emailed never got a response. So been without my lifeline
Response from Gen MobileApr 1, 2026
Hi Stephen, I'm really sorry to hear about your phone being stolen. I totally understand how frustrating that situation can be. Please give us a call at 833-528-1380 or chat with us at genmobile.com so our customer support team can help you report it and review your options.
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Michelle
Mar 30, 2026
Just a quick fix phone when we needed…
Just a quick fix phone when we needed it.
Response from Gen MobileMar 30, 2026
Hi Michelle, thanks so much for the great review. We’re glad the service was there when you needed it.
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BILLIE
Mar 30, 2026
My phone looses service and now I can't…
My phone looses service and now I can't receive or make any calls. Please let me know what I have to do to fix this problem
Response from Gen MobileMar 30, 2026
Hi Billie, we’re sorry you’re experiencing this issue. A member of our team will be reaching out to take a closer look and see how we can help. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com
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JENNIFER
Mar 29, 2026
Good service Terrible phone
The service is amazing and I havent had to deal with any major dead zones. I always get my phone calls, texts, and voicemails. I will say though, that the phone itself they provided me is terrible. The screen even at its brightest is still pretty dim, the volume even at its loudest is still pretty low, and the processing capabilities are pretty slow and glitchy.
Response from Gen MobileMar 30, 2026
Hi Jennifer, thank you for your feedback. Our Lifeline phones are provided for free as a courtesy from Gen Mobile. Our phones are designed for essential use (calls, texts, and light browsing), but for better performance, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 to explore the upgrade options if you are interested.
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JOHN
Mar 28, 2026
Review
Connection
Response from Gen MobileMar 30, 2026
Hi John, thanks for the great review. We're here if you ever need anything.
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..
Mar 28, 2026
To many spam calls.
To many spam calls.
Response from Gen MobileMar 30, 2026
Hi there, sorry to hear this. If the calls are persistent, you can dial 611 to look into options like changing your number.
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