Gen MobileReviews of genmobile.com

Response from Gen MobileApr 17, 2026

Hi Candice, We understand the concern regarding your service status. To keep the Lifeline benefit active, federal regulations require the phone to be used at least once every 30 days. If the service isn't used, the free benefit is removed and the line may be suspended. We see that you have purchased a prepaid plan. You can also reapply to keep your line active.

Response from Gen MobileApr 17, 2026

Hi Melissa, We sincerely apologize if your experience with Gen Mobile did not meet your expectations. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. You can also bring your own device (BYOD). Please call our customer care team by dialing 611 for more info on your options. We truly understand how important this is for you, and we hope to make things right.

Response from Gen MobileApr 17, 2026

Hi Taquandra, We're sorry you're experiencing issues with your service and we'd like to help you troubleshoot your device. Please call our customer care team by dialing 611 from you Gen Mobile device or visit https://www.genmobile.com/pages/contact-us to speak with a live agent.

Response from Gen MobileApr 17, 2026

We’re so glad to hear you’re loving both your service and your new phone! 📱✨ That’s exactly what we aim for. Thanks for being part of the GenMobile community!

Response from Gen MobileApr 17, 2026

Hi Vincent, We're really sorry to hear about your lost phone and understand how frustrating that must be for you. While some of our devices are provided for free through government subsidized programs, they unfortunately don't cover lost, stolen, or damaged devices. If there’s anything else we can help you with, please give us a call.

Response from Gen MobileApr 17, 2026

Wow, thanks for the 5 stars! 👊 Our team works hard to keep things moving fast and keep our customers smiling. We’ll be sure to share your kind words with everyone here!

Response from Gen MobileApr 17, 2026

Hello Larissa, We're sorry to hear that you've lost your SIM card and we're here to assist you. Please go to https://www.genmobile.com/pages/store-locator to locate a store nearby, or visit https://www.genmobile.com/pages/contact-us to chat with a live agent who will be more than happy to help you restore your service!

Response from Gen MobileApr 17, 2026

Hi there! We're sorry to hear that the device you received did not meet your expectations. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). You can call us by dialing 611 on your Gen Mobile device for more info on your upgrade options.