Gen Mobile Reviews | Read Customer Reviews of genmobile.com

Gen Mobile Reviews | Read Customer Reviews of genmobile.com

Gen Mobile reviews

391 approved reviews, newest moderated first

B R.
May 21, 2026
I could use a better phone
I could use a phone. That’s a bit better. How is it that my little Niece that’s younger than he got a better phone. My impression was, I was supposed to get a specific one. Wasn’t one I got
Response from Gen MobileMay 21, 2026
Hi there! We're sorry to hear that the device you received was not the one promised. Please call our Customer Care team by dialing 611 so we can assist you with any device questions. To speed things up, we recommend having your 4-digit PIN ready when calling. Our agents will be waiting for your call to explore device options with you.
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JAMES
May 21, 2026
My phone is slow
My phone is slow, and internet won’t stay connected.
Response from Gen MobileMay 21, 2026
Hi James, we’re sorry you’re experiencing this issue. This can sometimes happen if there are too many apps running in the background, the phone’s storage is nearly full, or it needs a software update. A member of our team will be reaching out to take a closer look and see how we can help. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
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ELIZABETH
May 21, 2026
My phone won't come on and when it does…
My phone won't come on and when it does the connection is very choppy and don't know when or IF the phone will work that day....
Response from Gen MobileMay 21, 2026
Hi Elizabeth, We're sorry you are having issues with our device. Please contact our Customer Care team at 1-833-528-1380 if you need immediate assistance or chat with an agent by going to our website at https://www.genmobile.com/contact. An agent will be more than happy to look into low cost device options with you. You can also bring a device you already own to use with your Gen Mobile SIM card. Our agents will be available to assist you when you call!
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Jon K.
May 21, 2026
Loses network easily
Loses network easily, cheap phones
Response from Gen MobileMay 21, 2026
Hi Jon, I truly empathize with the difficulties you’re facing with your network and phone. It’s understandable to feel frustrated in this situation. Gen Mobile partners with one of America's largest 5G networks to provide you with premium service at an affordable price, but I know that speeds can vary based on your location and device. Please don’t hesitate to reach out by calling 611 from your phone or chatting with us on our webpage. We’re here to help you and review your coverage area together.
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MISTY
May 21, 2026
Phone works most of the time
Phone works most of the time, with great service.
Response from Gen MobileMay 21, 2026
Hi Misty! Thank you for sharing your experience. We're thrilled to hear you're enjoying our great service!
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Dolores G.
May 21, 2026
Great !!!
Great !!!! Customer strive is good..awaits there if I need them...
Response from Gen MobileMay 21, 2026
Hi Dolores, Thank you so much for your thoughtful review. We’re truly happy to hear that you’re having a positive experience with Gen Mobile. If you ever have any questions or feedback, please don’t hesitate to reach out. We’re always here for you!
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ASHLEY
May 21, 2026
While setting up the service
While setting up the service, I was able to be walked through it easily. Phone was shipped in a timely manner and was able to be used right away per requested. Very please!!
Response from Gen MobileMay 21, 2026
Hi Ashley, Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
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KENDRA
May 21, 2026
Love the service just wish my phone was…
Love the service just wish my phone was bigger my eyes are bad but other then that service is good
Response from Gen MobileMay 21, 2026
Hi Kendra, thank you for sharing your feedback with us. If the current screen size isn't working for you, we do offer low-cost upgrade options. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). You can also bring your own compatible device to our service. Please call us at 611 from your Gen Mobile phone, so we can help you find a better fit.
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