Gem Shopping NetworkReviews of gemshopping.com

Response from Gem Shopping NetworkJan 3, 2024

Thank you for sharing your thoughts with us. We're sorry to hear that your experience didn't meet your expectations. We want you to know that we strive to prioritize our customers' satisfaction and continuously improve our offerings in colored gemstones, jewelry, entertainment, and education for our viewers. Your feedback is valuable to us, and we appreciate you taking the time to provide it. Thank you.

Response from Gem Shopping NetworkJan 3, 2024

Hi Jackie, it's great to hear from you! Thank you for your kind words about our customer service representatives. We take a lot of pride in making sure our customers have the best experience possible. Our representatives are trained to not only help you find the perfect piece, but also to make the ordering and return process as smooth and easy as possible. Please don't hesitate to reach out if you have any further questions or need any assistance.

Response from Gem Shopping NetworkJan 3, 2024

Hello Charles, Thank you for taking the time to post your review. For 25 years, Gem Shopping Network has worked to ensure that every purchase on our platforms is a cause for celebration. Your feedback lets us know we're achieving our goals. Thank you for shopping with us!

Response from Gem Shopping NetworkDec 18, 2023

We sincerely apologize for the delay in your order. We attempted to reach you by phone to provide an update, but unfortunately, we couldn't leave a voicemail with the contact number on file. We're pleased to inform you that your order is scheduled to ship today via FedEx Overnight, and you will receive an email confirmation shortly. If you have any further questions or require assistance, please don't hesitate to contact our Customer Service team at 1-888-391-9048. I appreciate your understanding, and we appreciate your patience.

Response from Gem Shopping NetworkDec 18, 2023

Thank you for taking the time to post your review. For 25 years, Gem Shopping Network has worked to ensure that every purchase on our platforms is a cause for celebration. Your feedback lets us know we're achieving our goals. Thank you for shopping with us!

Response from Gem Shopping NetworkDec 12, 2023

Thanks for your feedback, Jamie! We always aim to put our customers first. Our expert gemologists and partners source the best-colored gemstones and jewelry to deliver an unparalleled luxury shopping experience. We're glad you agree and look forward to you shopping with us again soon!

Response from Gem Shopping NetworkDec 12, 2023

Thank you for your feedback and for taking the time to post your review. For 25 years, Gem Shopping Network has worked to ensure that every purchase on our platforms is a cause for celebration. Your feedback lets us know we're achieving our goals. Thanks for shopping with us! Happy Birthday!

Response from Gem Shopping NetworkDec 11, 2023

First, we'd like to say thank you for posting your review. We are happy you recognized our hard work towards creating a great customer experience. We prioritize accurate product descriptions and timely delivery with the help of our trusted couriers. We apologize for any inconvenience caused by delivery windows and appreciate your feedback to help us improve. As the holidays are busy, we understand the frustration. We're here for you, please feel free to contact us by phone at 1-888-391-9048, Monday-Friday 9:00 am-5:00 pm Eastern time.