Gem Shopping NetworkYou are invited to the most exquisite jewelry experience on TV - Colored Gemstones, Diamonds and so much more. 24 hours a day we bring you live TV with a combination of entertainment and education while presenting rare gemstones and fine jewelry.
Gem Shopping Network (gemshopping.com) has 231 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Linda B.
You are doing things the right way.
Response from Gem Shopping NetworkNov 6, 2023
Thank you for your kind words, Linda. We're so glad you enjoy shopping with us. Integrity, transparency, and a seamless customer experience have been at the heart of what we do for the past 25 years. We hope you continue to discover pieces you love with us.
Cynthia M.
I love Chromia! I only buy from Chromia! They are amazing!! Chromia has the finest Tanz. in the world! I am so proud to wear my Chromia Jewery! I adore my white gold Cubist ring!! Stunning!! Thank You Chromia!! All My Best, Cynthia M. :)!!!!!!
Response from Gem Shopping NetworkNov 6, 2023
Thanks for your feedback Cynthia, it's greatly appreciated. For 25 years, we've worked to create a unique luxury shopping experience that combines education, entertainment, and exquisite jewelry. We're excited to know you love your purchase. We look forward to serving you in the future! Thank you for shopping with us!
Jeannie W.
It was fast and very easy. Got my bracelet and just like they said fedex wouldn't leave it unless I signed for it.I like that.And the box it came in was like a safe.My bracelet is very beautiful. Will definitely be ordering from them again soon.
Response from Gem Shopping NetworkOct 30, 2023
Thank you for taking the time to post your review. For 25 years, Gem Shopping Network has worked to ensure that every purchase on our platform is a cause for celebration. Your feedback lets us know we're achieving our goals. Thanks for shopping with us and we look forward to serving you again!
Jo B.
Gem Shopping Network is reliable, sell exquisite & unique jewelry! Customer service ladies, Trish, Arkitha, Sonya, are courteous & patient answering questions. Mike and Daniel are among my favorite GNS sales presenters!
Response from Gem Shopping NetworkOct 26, 2023
Thank you so much for your feedback Jo! Our expert customer service representatives work hard to provide customer satisfaction. We are pleased you agree, thank you for your kind words and for choosing Gem Shopping for your jewelry selections. Call us for assistance anytime.
Patricia E F.
the size of the item I ordered is vastly smaller then depicted on line. Sending back.
Response from Gem Shopping NetworkOct 17, 2023
Thanks for your feedback, Patricia. We're sorry that the piece you received didn't match your expectations. For 25 years, our expert gemologists and partners have worked to ensure unique jewelry and gemstones of unparalleled quality. Your response helps us get even better. We have been trying to reach out to you by phone to assist with your recent merchandise-related inquiry. It is essential to us that we provide you with the best possible service and resolve any concerns you may have. Please return our call at your earliest convenience. You can reach our Customer Service Manager, Trish, at 1-888-391-9048 Monday - Friday: 9:00 AM - 5:00 PM Eastern Time.
Dear C.
What I like is the quality of merchandise. What I didn’t like is I ordered the bracelet on Sep 30 and receive it till today. My credit card was charged the same day it was ordered but the process took two weeks. Missed my 50th wedding Anniversary by a full week.
Response from Gem Shopping NetworkOct 16, 2023
Thank you for your feedback David, We are delighted to hear that you appreciate the quality of our merchandise, and we strive to maintain the highest standards in that regard. We regret that the process of fulfilling your order was delayed. It took longer than expected due to missing information on your account to successfully ship your order and missing your 50th Wedding Anniversary. This is certainly not the level of service we aim to provide. I hope the emails and our communication throughout the process show our dedication to our customers. I tried to also reach you by phone and left a voicemail in hopes of speaking to you directly. Please let us know if we can further assist you by contacting Customer Service at 1-888-391-9048. Please ask for Trish, Customer Service Manager.
Susan - Kennesaw B.
Easy ordering, good communication and a great product - I love the bracelet I purchased! Good quality and gorgeous.
Response from Gem Shopping NetworkOct 13, 2023
Thank you for taking the time to post your review. For 25 years, Gem Shopping Network has worked to ensure that every purchase on our platform is a cause for celebration. Your feedback lets us know we're achieving our goals. Thanks for shopping with us!
William B.
I purchased a ring from my favorite vendor, Cirari Couture on GSN. the ring wouldn't scan into their system so my receipt stated "custom item" the entire turntable was priced at $995.00. I picked out a beautiful snake ring with a nice size diamond in the head. The ring is white gold and adjustable. Very cool. When I asked the ring to be brought up, there seemed to be some confusion between Tyler, who works for Cirari and the host. The ring I picked shouldn't have been on the turntable at that price. I was charged for the ring. A week went by and it never shipped. I have purchased several items from Cirari and never had a problem. This time however, the ring never shipped and my receipt on my account still shows custom item with no description and no shipping information. I called customer service and was told they would contact the vendor (Cirari) and get back to me. They never did. The charge was taken off my bank account but I really wanted the ring. The transaction is still on my account. I've been watching every minute of every Cirari show since then looking for my ring. I believe they realized the ring was priced incorrectly and they were hoping I would forget about it. If you say you are going to call someone back, you should. 10/19/2023 Gem shopping network reached out after my review to let me know they indeed did drop the ball by not calling me back. They contacted Cirari immediately to find out what happened to my ring. They went above and beyond to make it right, even shipping my ring overnight. I will continue to be a customer of GSN. They have regained my trust. Thank you
Response from Gem Shopping NetworkOct 10, 2023
Dear Mr. Brown, We want to begin by expressing our sincere apologies for any disappointment or frustration you may have experienced due to your recent order. Your satisfaction is of utmost importance to us, and we are truly sorry that your expectations were not met. We deeply regret any miscommunication that may have occurred with the team. For the past 26 years, we have been committed to providing our customers with the best service and experience. We understand that this was not reflected in your recent experience and have taken steps to address the delay with your order and accelerate the shipment of your jewelry. I have details that will be sent to your email, and I will follow up with a phone call to ensure you receive the latest information and answer questions you may have. Your satisfaction remains our top priority, and we are committed to making things right for you. We appreciate your patience and understanding as we work to resolve this matter to your complete satisfaction. If you have any questions or if there is anything else we can do to assist you, please do not hesitate to reach out to us. Your feedback is invaluable in helping us improve our service and ensure a positive experience for all our customers. Sincerely, Latrish Woods Customer Service Manager
