Rob M.
Over the past couple of months I have…
Over the past couple of months I have purchased several items. Some of them have been disappointing. Almost as if the scale on air has been skewed. I’m not implying that’s the case, but the items received appear much different in person. While I appreciate the seven day return policy, it does get pricey to return items. You must pay to ship the item back, and the additional cost to insure it. I recently questioned a manager regarding the GS customer reviews. They have no reviews on their website newer than 2021. Additionally, the reviews that are posted are all favorable. No negative reviews at all. I am awaiting a response. One thing that is consistent is the level of customer service. Thus far, my experience with customer service has been stellar.
Response from Gem Shopping NetworkJan 19, 2024
Thank you for taking the time to provide us with your valuable feedback Rob. We are sorry to hear that some of the items you purchased did not meet your expectations. As a company, we have been dedicated to building a fantastic community of gem and jewelry lovers for the past 25 years. We take our commitment to our customers seriously, and we strive to make every purchase a cause for celebration. Your feedback is extremely important to us, as it helps us to improve our services and products. If you require any further assistance, please do not hesitate to contact our Customer Service team. We are dedicated to ensuring that all our customers are satisfied with their purchases. Thank you again for your feedback.