GEICOReviews of geicocarinsurance.com

My issue with Geico is due to their DriveEasy program. They claim while driving that the app monitors your driving / speed, braking, turning, and if you are picking your phone up and having a conversation. The issue I have with this is the program / app is bs! I have never once slammed on my brakes, never once had to turn sharply or hard and if I ever did it was to avoid an accident, but this app claims I do it frequently. What I find hilarious about this is I am a former LEO and have taken driver courses, but this app claims otherwise. The app is not accurate and does not provide accurate feed back to Geico period. Me and my wife plan on leaving Geico all together soon as theirs a list of reasons why we are fed up and it wasn't just the drive easy app to save a measly 40 bucks. The customer service can disconnect on accident or a drop call and they don't call you back, so basically you have to explain yourself all over again to a new rep. I asked for more information about the break down of how drive easy works, never received it. Numerous reps give different vague answers about the drive easy. Why did my insurance rate go up by 3 different people with 3 different quotes, none are the same! You also have to constantly request your new insurance cards from them and when it boils down to asking about accidents and what not they are clueless! Example, I asked if someone totaled my vehicle how would Geico assist versus other insurance companies and verbatim I was told "it depends on whose fault". I told them if another driver hit me and totaled my vehicle and again "it depends on whose fault". Generic response from a rep!

They tell you to get the quote for insurance online, however I tried and at the end of quote they tell you call us when you call them they tell we don't offer information over the phone, despite the automatic answer they have in their number I was unable to be connected with a sales representative.

A highly unsafe and unethical precedent set by GEICO auto insurance. -> I have been a GEICO customer for around 15 years. -> I have had No Insurance claims for the past 15 years with GEICO -> Clean Driving record -> After a brief break where I didn’t need insurance as I was overseas, I returned to United States and restarted my plan with GEICO in September 2022. -> At the time of activation of policy I CLEARLY provided answers to the question of additional drivers in house hold as not needed at this time as there were none. -> My policy got activated at the provided rate. -> According to GEICO customer service GEICO received approval to raise insurance rates on September 15th 2022. -> GEICO sends mails ( obsolete method) as king for information on additional drivers which I had already clearly provided at time of registration of policy. -> GEICO plays the technical loophole of not calling the customer or even bothering to send an email for the information needed, which had already been provided at time of policy activation. -> GEICO silently cancels the policy without any call or email which any ethical company would know is what the customer checks . -> Customer is left without coverage and is unaware of the cancellation of policy done without a simple call or email notification. -> couple of weeks later I notice the premium didn’t get deducted so logged in to account to find out to my horror the policy had been cancelled without me knowing that. -> I call GEICO to find out the reason of cancellation and I am told it was due to information on additional drivers requested via post mail. Not to forget I had already provided this clearly at the time of policy activation as this is a mandatory question. -> I ask for the policy to be restarted , this time I am given a quote 60% higher . -> at this time I realize this sleazy act was to have customers assigned the new rates, specifically the customers that had signed up just before the rate hike approval GEICO received from the government on September 15 2022. -> the customer service tells me I had just sneaked in time for my policy to get the pre hike rate. -> this sleazy , scammy and unethical act by GEICO has caused me high anxiety after learning that I was not covered until I logged into my account and saw the cancellation. -> to add insult to injury I have received civil penalties for the period I didn’t have insurance which was a very unprofessional and scam act by GEICO to target revised rates for customers. -> this is a very cheap act for a company which otherwise had a betting reputation. -> I hope higher executives at GEICO take notice of this to prevent long term loss of reputation for the company as well as damages to customers mental health.

Bullying, harassment, and awful customer service. The saved payment method (credit card) expired for my auto and renters insurance. They sent me multiple emails and letters threatening to cancel my policies. I updated the payment method, made the payment, and yet the emails and letters threatening to cancel my policy continued to come. I sent in a check, double paying and still the threats come. I tried to call customer service, but had a 40+ minute wait, I tried the online chat option and was number 93 in line. It's like they do this on purpose so you get too frustrated to talk to customer service. I'll be writing negative reviews EVERYWHERE that I can.

Scott Rumple, an auto damage adjuster, fought me on an $11 payout when I paid GEICO to get payouts for accidents – and I was in an accident. After I got off the phone with him where he fought me, I was incredulous. And I still am. Rumple also said he would make the payout and then I didn't hear from him. It was when I called to follow up that Rumple then fought me. Rumple’s behavior was the last straw among many other issues with GEICO in general that resulted in me switching to a new company for auto insurance. In a separate incident, GEICO customer service also hung up on me and I don’t understand why.

If you only can afford basic coverage and not collision and comprehensive go somewhere else because there's a reason they're the cheapest. I had a lady hit me and although it's easily proven that it wasn't my fault they still paid her without even investigating and I have to sue her insurance which is Progressive. All other companies are better than Geico and they don't deserve anyone's business. Also, why do you think they have to advertise so much if they're so good?

Great coverage for a great price. Easy to get started. I bought a vehicle and in 20 minutes I was covered! That is smart insurance.

It’s good insurance and customer service it the cheapest though... very difficult to cancel lol