GEICOReviews of geicocarinsurance.com

I chose to trust them because I saw a million ads on TV for them. the process to sign up with them was pretty easy. when my car got stuck in the road, they handled it and paid most of the money. Thank you!

Their roadside assistance is non-existent. Last summer I asked if I had roadside service on my motorcycle and they verified yes I do so I let me AAA Premier membership cancel. Today March 1st I broke down on the way to work and requested their service at 12:30 pm. After two hours nobody came so I called again and they said nobody was dispatched. After 4 hours the towing company who said they'd come told me they wouldn't take me all the way to my address so I called Geico again and they couldn't find anyone. I had to call an outside company and face a $225 towing bill because of this. I will be sending in this bill for reimbursement along with a BBB complaint against their company for this. I will be going back with AAA which is only $150 a year. I also lost a whole day's wages over this ordeal. Thank you, Geico.

Good evening to everyone that work for the Geico Car Insurance Carrier Company Customer Center. I do hope that all of yous are doing ok smile. Also I do hope that all of yous will have a very very good day at work on Monday ok smile. Please tell eveyone that I said hello and yes job well done ok smile. In ending I want to tell all of yous that one of your very wonderful Staff members name Shawn and when I called in to have a very small matter checked out Agent Shawn told ownership and gave me the results that I was looking for and yes I am a very very very Happy Camper ok smile. Last of all I say that he"s a very very Professional Helpful and very very Caring to me all the time and yes he has very very Excellent Communication Skills yes he loves and knows his job so very well and I always say Agent Shawn Job Well Done ok smile. Now last of all from all of us to all of yous God Bless. Sincerely, Angela K Hansen Anne Schleef Morris W Conway Jr

I cannot believe how rude Richard in the chat was. I wish I had his last name so I could be more clear. He wasted my time with short answers until I finally got him to explain why he was denying me a discount, that a previous agent explained to me existed but I couldn’t have. He then told me it didn’t even exist and that I wasted HIS time. Terrible service, now I remember why I stopped using them years ago. Cancelling again. Worst company.

After ten years of Geico MC insurance I had to file a claim, and they doubled my rates. I went from 800 to 1600 a year for one 2300 claim.

I've had GEICO for 10 years, they have been a great company for us. We had severe hail damage, Geico covered it no questions. We had an accident several years ago, our fault and our car was totalled, rates not raised (accident forgiveness), and most recently we broke down and they dispatched a tow immediately. I can find cheaper, but not better.

I've been with Geico since 2014 and had no complaints. Now things have changed. Washington State has made it illegal to use credit scores to calculate rates. So the net effect for me with an 800 score is I have to pay $25 more every 6 months now, to pay for the deadbeats getting a break. Geico used to reward good behavior, now I'm getting punished for paying my bills on time.

This is the most unprofessional group of people I’ve ever had to experience, Their client hit my car and since calling them they have kept me on hold over an hour and hung up on me when I would ask for a supervisor. Would say they are going to email me but never do , the accident happened on the 09/14 and between them and the police I’ve been getting the run around it’s Oct1 I’ve been hung up today four times . I can’t get my car fixed because they won’t do their job . Don’t trust these people get a lawyer because that is my next step . The customer service is no where to be found period . I hope this help someone else because I wouldn’t even want them to insure me at this point , would they give you the run around if you were their client?