Think PC. Think GEEKOM GEEKOM, focus on Mini PCs and laptops, located in US, services for overseas. GEEKOM is a brand of professional computer technicians to innovate, design, and develop products and technologies that meet the different needs of users. VISIT OUR WEBSITE EXPLORE OUR MINI PCS EXPLORE OUR LAPTOPS CONTACT US
GEEKOM (geekompc.com) has 412 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
geekompc.com
Website
geekompc.com
Category
Computers & Phones
Location
California, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 89% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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WARNING TO ANYONE THINKING ABOUT DOING BUSINESS WITH GEEKOM
This has been the WORST customer service experience I have ever dealt with in my entire life.
It has been over a month of constant back-and-forth emails with no resolution. I did EVERYTHING this company asked me to do:
Paid the $30 return shipping fee
Returned the package unopened
Sent photos of the unopened package
Provided tracking information
Tracking confirms the package was successfully delivered back to them on May 18, 2026
And I STILL have not received my refund.
The stress, frustration, and inconvenience this company has caused is unbelievable. At this point, I feel like a kindergarten child could handle customer service better than what I have experienced from this company.
I simply want my money refunded for a returned unopened product that they already received.
Never again will I do business with this company, and I would strongly caution others before purchasing from them.
Response from GEEKOMJun 3, 2026
We sincerely apologize for any inconvenience you may have experienced. Your feedback is greatly appreciated and will be carefully considered as part of our ongoing efforts to improve our products and services. We remain committed to enhancing your overall customer experience.
GEEKOM
HP
H.P. W.
Nur vla blas Hinhaltungen
Rücksendung wird verzögert und Adresse nicht bekanntgegeben trotz mehrfacher Aufforderung.... Werde wohl anwaltliche Hilfe in Anspruch nehmen... Man kassiert sekundenschnell aber bei Rücksendungsanfrage erhält man sinnlose bla bla Nachrichten. Sowas geht gar nicht! Diese Bande versteht nur die Inanspruchnahme eines Anwalts! Schämt euch ib Grund und Boden!!!! Last endlich mal Taten folgen und schreibt mir klar und deutlich die Rücksendeadresse für ein nicht geöffnetes Paket... Und startet nicht das bekannte bla bla wie so oft geschrieben. Ihr seid die schlimmsten Missetater, die nur durch Hinzuschaltung eines Anwalts zur Rechenschaft gezogen werden könnt! Pfui..
Response from GEEKOMMay 14, 2026
We sincerely apologize for any inconvenience you may have experienced. Your feedback is greatly appreciated and will be carefully considered as part of our ongoing efforts to improve our products and services. We remain committed to enhancing your overall customer experience.
GEEKOM
DY
Dmitry Y.
Being ignored by their support
Order #US126594 (April 15, 2026)
Their products come with 30 days return window.
I purchased one of their mini PCs, and by the time it arrived I was able to fix my old desktop. So, I didn't need it and decided to return. Never opened the box. Unopened, in original condition. That's where it started. On their site they state that I need to contact the support for return address and RMA. I did, through email, waited few days and got ignored. I contacted the representative through the chat, asked for the return info, and was told I can't get it through the chat, only email, but he promised to send the email in 24-48 hours. Really? Why - slow motion like that? But I waited for 4 days - never got and email. Wrote to them again - being ignored.
I have a feeling they are pulling the time till 30 day return window is closed. So, they can refuse the return.
Is so, that's a miserable way for the company to keep in business.
Response from GEEKOMMay 14, 2026
We sincerely apologize for any inconvenience you may have experienced. Your feedback is greatly appreciated and will be carefully considered as part of our ongoing efforts to improve our products and services. We remain committed to enhancing your overall customer experience.
GEEKOM
JS
Jesús Miguel V.
Garantía INVISIBLE
Compré un MiniPC en 2024 y hace un par de meses se rompiío y dejó de funcionar. Estando en garantía le escribí en varias ocasiones a la empresa y jamás me respondío. Tuve que asumir el coste de la reparación del equipo. Jamás volveré a comprar ni a recomendar esta marca.
Response from GEEKOMApr 23, 2026
Estimado Cliente,
Entendemos su frustración y trabajaremos para corregir este problema. Lamentamos que esta situación le haya causado alguna molestia. Entendemos completamente sus inquietudes y estamos aquí para ayudarle.
En primer lugar, quiero expresarle mis más sinceras disculpas por las molestias y el malestar que ha experimentado durante todo este proceso. Entiendo perfectamente su decepción, causada por nosotros.
Estamos comprometidos a ayudarle a resolver el problema ahora y le proporcionaremos la mejor solución a través de su correo electrónico.
Aunque somos totalmente conscientes del malestar que este incidente le ha causado, esperamos sinceramente tener la oportunidad de recuperar su confianza en el futuro. Si tiene alguna pregunta que necesite resolver, puede contactarnos en cualquier momento; siempre estamos aquí para servirle.
Le agradecemos de nuevo sus valiosos comentarios y le pedimos disculpas por su experiencia desagradable en esta ocasión. Espero que pueda considerar nuestras mejoras y nos dé la oportunidad de servirle de nuevo.
Nos disculpamos nuevamente por cualquier inconveniente causado y le agradecemos su paciencia.
Atentamente,
Servicio al Cliente de GEEKOM
OA
Oandad
I have problems interfacing with a…
I have problems interfacing with a wireless keyboard and mouse. And to top it off I can't get any service support, just a run around from their automated service center. They don't even want to link me to a technician. If you're buying this product make sure you're doing your research because the keyboard mouse issue is a major issue, Google it. I'm forced to give them one star, but I wouldn't even give them that. You can get a better product at Walmart and they stand behind those products.
Response from GEEKOMApr 23, 2026
Dear Customer,
We understand your frustration and will work to correct this issue, we are sorry this situation has caused you any trouble, for this situation, we fully understand your concerns and are here to help you.
First of all, I would like to express my sincere apologies for the inconvenience and distress you have experienced throughout the process. I fully understand your disappointment caused by us.
We are committed to helping you solve problem now, and we will provide you with the best solution through email address.
Although we are fully aware of the unpleasantness caused by this incident, we sincerely hope that we will have the opportunity to restore your trust in the future. If you have any questions that need to be resolved, you can always contact us, we are always here to serve you.
Thank you again for your valuable feedback and apologize for your unpleasant experience this time. I hope you can consider our improvements and give us a chance to serve you again.
We apologize again for any inconvenience caused and thank you for your patience.
Best Regards,
GEEKOM Customer Service
JM
Joerg M.
Don’t trust GEEKOM – they won’t fix their own mistakes
I bought a device from GEEKOM Australia, and what followed is a six‑week (still continuing) nightmare of poor communication, delays, and outright bad‑faith behaviour. They sent me the wrong model, then refused to issue a simple refund, insisting I cover the return shipping and jump through hoops at my own time and expense.
Their customer care is so bad that they don’t even attempt to solve the issue in a way that satisfies the customer. There is no genuine effort to fix their own mistake, only excuses, delays, and conditions that benefit them, not the consumer. This is the worst support experience I have ever had.
After six weeks of being strung along and offered no proper remedy, I lost all confidence and trust in this company.
GEEKOM has failed basic consumer‑law obligations, and I would not recommend them to anyone.
If you value your time, your money, and being treated fairly, avoid doing business with them.
Response from GEEKOMApr 23, 2026
Dear Customer,
We understand your frustration and will work to correct this issue, we are sorry this situation has caused you any trouble, for this situation, we fully understand your concerns and are here to help you.
First of all, I would like to express my sincere apologies for the inconvenience and distress you have experienced throughout the process. I fully understand your disappointment caused by us.
We are committed to helping you solve problem now, and we will provide you with the best solution through email address.
Although we are fully aware of the unpleasantness caused by this incident, we sincerely hope that we will have the opportunity to restore your trust in the future. If you have any questions that need to be resolved, you can always contact us, we are always here to serve you.
Thank you again for your valuable feedback and apologize for your unpleasant experience this time. I hope you can consider our improvements and give us a chance to serve you again.
We apologize again for any inconvenience caused and thank you for your patience.
Best Regards,
GEEKOM Customer Service
JS
Joe S.
My Geekom Mini IT-8 failed with 8 days…
UPDATE 04/24/2026: After posting this review, and similar ones on other platforms, Geekom got back to me and agreed to replace my defective unit with a current model. They required return of the unit, at my expense, before shipping a replacement. Once they received the defective unit, the replacement was shipped, and I received it a few days later. My original had an Intel 5 processor, and the replacement was one with an AMD Ryzen 5 7430U, so I am not sure if I will like it. But given that my unit had already served almost 3 years, I think it was a fair solution.
Geekom did apologize for their delayed response, claiming they had been overwhelmed with claims, and therefor the delay. That speaks for itself.
In the end, they did the right thing.
My Geekom Mini IT-8 failed with 8 days left in the 3 year warranty period.
After completing all the troubleshooting steps required by their service team the unit remained a brick. I supplied my Amazon invoice, email addresses, and photo of serial number, requesting warranty service and was then ghosted by the service department. I have been emailing them every other day, but still no real response, other than AI auto generated from ZenDesk, after a week. I also contacted Amazon for their assistance, but nothing so far.
It is sad because I was quite pleased with the unit that just quit after it went disconnected for a month while I was away.
Needless to say I would not recommend this brand because they are not honoring the 3 year warranty.
Response from GEEKOMApr 23, 2026
Dear Customer,
We understand your frustration and will work to correct this issue, we are sorry this situation has caused you any trouble, for this situation, we fully understand your concerns and are here to help you.
First of all, I would like to express my sincere apologies for the inconvenience and distress you have experienced throughout the process. I fully understand your disappointment caused by us.
We are committed to helping you solve problem now, and we will provide you with the best solution through email address.
Although we are fully aware of the unpleasantness caused by this incident, we sincerely hope that we will have the opportunity to restore your trust in the future. If you have any questions that need to be resolved, you can always contact us, we are always here to serve you.
Thank you again for your valuable feedback and apologize for your unpleasant experience this time. I hope you can consider our improvements and give us a chance to serve you again.
We apologize again for any inconvenience caused and thank you for your patience.
Best Regards,
GEEKOM Customer Service
DH
Daniel Höglund W.
Total nightmare
Total nightmare
Because of updates from Geekom my computer broke down. Support was a hassle. They promised a replacement product that was not the same and it has also not yet arrived.
My addwise is to buy from a wellknown brand instead.
Response from GEEKOMApr 23, 2026
Dear Customer,
We understand your frustration and will work to correct this issue, we are sorry this situation has caused you any trouble, for this situation, we fully understand your concerns and are here to help you.
First of all, I would like to express my sincere apologies for the inconvenience and distress you have experienced throughout the process. I fully understand your disappointment caused by us.
We are committed to helping you solve problem now, and we will provide you with the best solution through email address.
Although we are fully aware of the unpleasantness caused by this incident, we sincerely hope that we will have the opportunity to restore your trust in the future. If you have any questions that need to be resolved, you can always contact us, we are always here to serve you.
Thank you again for your valuable feedback and apologize for your unpleasant experience this time. I hope you can consider our improvements and give us a chance to serve you again.
We apologize again for any inconvenience caused and thank you for your patience.
Best Regards,
GEEKOM Customer Service
