GEEKOMReviews of geekompc.com

I initially bought a A8, great mini-pc that feels like a freaking workstation. I used it for heavy loads (gaming, AI, development, and general work). I was able to remove Windows and install Linux for my usage. The system had a graphics chipset failure after a few months of usage. I contacted Geekom and they worked with me very kindly and expeditely to get a replacement. At the time, there were no A8s available, but they did offered a A7 of higher performance and specs. The A7 build quality is sleek and the performance is also quite good, that one has been running Linux and Windows with no problems. I appreciate Geekom's response to stand by their warranties and to help as quickly as possible. Cheers!

I took a chance. My Geekom PC (mini 11) was a "cross your fingers and hope for the best" decision. It has turned out to be a very good choice. It is whisper quiet, takes up very little space on my desktop, and handles every task I have thrown at it (but please note - I am NOT an extreme gamer) The unit has performed pretty much flawlessly. After sale support has been excellent. The ONLY very minor glitch is that my external HDD unit prefers the USB-A extension port - not exactly a crisis. When the spouse needed a new desktop, getting one for her was the obvious choice. Two satisfied customers here.

I'm satisfied with Geekom's devices and accessories! I got a USB-C hub from them a little while ago that I use almost daily. Everything that I've gotten from this company has stood the test of time well so far and I have no doubt that will continue being the case. I purchased a Mini IT11 from Geekom back in 2023. It's almost been 3 years since then, and I have had no issues with the mini PC whatsoever. The Mini IT11 was an upgrade from my old laptop, and it's just as fast as when I first got it to this day. I use it for games, work, and as a media center. It's so small and easy to carry around my place. I have even taken it with me overseas on a 3 week cruise alongside a small monitor. The mini PC and USB-C hub was worth the price for me and has performed very well alas I've owned them.

I love my mini pc's I got from Geekom. I love the power within the small package. I have bought 2 machines from them and plan to buy a third very soon. When I thought I had a problem with one of my machines, I contacted their tech support. It took a day for them to get back to me, I was able to figure the problem out on my own. But they were right there willing to help with the problem. I would definitely recommend them to my friends. Thank you Geekom.

I have purchased two of its devices. Both have worked wonderfully. I use them to manage all my backups and file systems. They are versatile and easy to upgrade storage. Running windows pro allows me to control other devices through them. They are dependable and easily handled the secure boot updates.

I purchased a Geekom IT11 Mini PC (i7, 32GB RAM, 1TB SSD) from Amazon. I was very happy with it for about three months - fast, quiet, compact, and perfect for my work. Then one day it got stuck in a boot loop while trying to complete a Windows update. It would start up, attempt the update, fail, restart, and repeat endlessly. I couldn't enter Safe Mode no matter what I tried. The unit was only 92 days old and covered by a 3-year warranty, so I reached out to Geekom support expecting either a quick repair or a straightforward replacement. What followed was a frustrating two-week ordeal that left me borrowing my daughter's laptop just to keep my business running. The Good: The support team was always polite, and they did eventually send a replacement. The replacement unit (an A6 model with Ryzen processor) appears comparable in speed, memory, and storage to my original IT11, so it's acceptable. The Bad: Painfully slow communication. Responses consistently took 24+ hours, sometimes longer. They cited time zone differences, but the delays were still excessive. At one point I was told to "reply tomorrow for an update" - as if I should be chasing them for status. A process that could have been resolved in a day stretched out over two weeks. Repeated troubleshooting despite documented failures. I followed every instruction. I tried forcing reboots. I tried Safe Mode repeatedly - it wouldn't work. I downloaded their factory system image (over an hour). I created a bootable USB (another two hours). I attempted the reinstall multiple times. Each time, their Startnet tool failed at 55%. I sent dozens of screenshots documenting every failure. Despite this, I kept receiving requests to "try again." At one point, they accused me of using a generic Microsoft installer - even though my screenshots clearly showed their own Startnet tool failing. I had to send my browser download history to prove I had used their file. Conflicting information and broken promises. On day three, support said they don't offer repairs and asked if I'd accept a replacement. I said yes immediately. They promised a return label "immediately." The very next day, they asked me to troubleshoot more. I had to push back firmly. Even then, the label didn't arrive until day seven because the logistics team doesn't work weekends. Out-of-stock surprise. I shipped back my defective unit the same day I got the label. One day later, I was told the IT11 was out of stock. I was asked to shop Amazon for a comparable model or wait for a refund. I didn't have time - I just needed a working computer. I asked them to pick something comparable, which they eventually did. Shipping delays. They sent a tracking number saying the replacement had shipped. Two days later, the package still hadn't been handed to the carrier. It sat for three days before it actually moved. Multiple agents, no continuity. I dealt with at least three different agents (Ruby, Rita, Elina). Each time the agent changed, there was no awareness of what had already been discussed, leading to repeated requests and confusion. Bottom Line: I chose Geekom based on outstanding reviews and their 3-year warranty. I loved the computer until it died. Hardware failures happen. What made this frustrating was the warranty process - fourteen days without my work computer, dozens of emails and screenshots, repeated troubleshooting requests, and being told my replacement was out of stock after I'd already shipped back my unit. If you buy a Geekom product and it works, you'll be happy. But if something goes wrong, be prepared for a long, slow support process. Their warranty may be 3 years, but their sense of urgency is nowhere near that committed.

My experience with GEEKOM's Customer Service has been exceptional. Understandably, they are in a completely different time zone, so communication takes a bit longer since it is night there during my day. However, they do not hesitate to check into my concerns and get back to me quickly. I ordered the GEEKOM A7 Max AI Mini PC with an AMD Ryzen™ 9 7940HS, and it's an excellent product. Although it is a gift for my daughter, I tested it out playing a few games and found that it boots up quickly and its graphics are defaulted as "ultra" in the game Peak. My other daughter ordered the same mini pc for herself after playing Peak as a coop game. Even with only one stick of 16G Ram, it still loaded quickly and was able to play well. Time will tell when we give it more labor-intensive games to play.

Be very careful. Not to be trusted. I get an email confirming my order has been shipped. The email shows clearly the PC and a case for PC was shipped. Parcel arrived with just an empty case in it. When i emailed, first i was asked to send proof with pictures, when I did, i was told the case and PC were shipped seperately. The system has not been updated with PC shipping details. That is the only response I received. Nothing about when they will send the PC, when the item was shipped or will be shipped. They just brushed the whole thing off with a very fake sounding email. 2 weeks since the order no sign of my PC and these people did not bother to even confirm a possible shipping date. I am begining to worry these people are fraud and i am scared i have lost $1800. Do not trust these people. There is no way of contacting them. Just an email address phone number does not work, email you get almost an auto generated email. No response to my question when i am likely to get my orded .