Geartrade.comReviews of geartrade.com

When fedex lost my package, Geartrade called fedex for me, confirmed that it was lost, and refunded me within 2 hours.

not only do i love this company for what they sell, but i am absolutely blown away by the kindness, care and expeditious way in which the customer service folks, particularly scott, do their job.

Geartrade has become my go-to place for outdoor gear that I am no longer using. I've had a GREAT experience selling items on consignment as well as making purchase. Customer service is excellent! I just rcvd 3 different refunds on gear that somehow was damaged/lost once in consignment with Geartrade. I really appreciate the accountability and the honesty of Geartrade.

Awesome help from the team. They asked if I needed a refund or credit. And I choose credit. They handled the situation excellently.

First time buyer, customer service was great!

Customer service was excellent in mediating an issue with a seller.

My experience with gear trade was great because I got a deal on a bag and I was super excited to try out the website for the 1st time. I was disappointed because the seller advertised the bag improperly and was missing apart and had a piece broken but after contacting support from gearTrade they were able to help me with the process and get a partial refund on the product.

I am an extremely satisfied customer after this occurrence: I ordered an item (the seller happened to be Geartrade) that was not as described and reached out about receiving a partial credit as is an option stated in GearTrade's Return Policy. Not only were they quick to respond, Scott was kind, pleasant, helpful and understanding. I will be receiving a partial credit back to my method of payment as a result of reaching out the evening of June 13, 2023 and consider my concerns resolved as of midday, June 15, 2023. If you aren't sure about purchasing from Geartrade or are on the fence, take this as a kind push to go for it; if an issue arises, don't be afraid or hesitant to reach out right away to give Geartrade an opportunity to work with you!