Geartrade.comReviews of geartrade.com

Edit 2: Geartrade is now "asking for more details" on negative reviews at Trustpilot in an attempt to get them removed. If you do not respond to the "request" in a timely manner, your review will be removed, as per Trustpilot policies. Essentially they are trying to game the system to silence negative reviews and improve their lackluster rating, instead of making the necessary improvements on their business to get better reviews. Geartrade just keeps getting slimier. Edit: Geartrade's response is largely falsified. They made exactly one mediocre attempt to contact the buyer and then hoped I would just drop the issue by not following up on my previous emails. Again, I repeat: they 1) pressured me into making a sale I did not want to make 2) reneged on a written promise made in email 3) invented rules on the spot that never existed in any written policies 4) modified my profile without notifying me or getting my consent --------------------------------------------------------------- I (was) a five star seller on Geartrade with 34 successful sales and 13 unbroken five star reviews, and also frequently shipped the same day the item was purchased, with an average ship time of 14 hours. In addition, I offered free shipping on all my items, paid for out of my own pocket. Months ago, I had to cancel a sale to a buyer because I was out of town for the holidays (it was shortly before Christmas). I owned responsibility for this and promptly informed the customer. Shortly later, I received an email from Geartrade claiming the buyer was very interested in purchasing the item, and despite my misgivings in selling an item to a customer that might be annoyed and therefore give me a bad review, I gave into pressure after Geartrade repeatedly emailed me. I bent over backwards trying to get the item shipped as fast as possible to the buyer, including taking unpaid time off work to ship the item on the day I said I would ship, yet the buyer ended up leaving me a one-star review, which was exactly what I feared. I contacted Geartrade about getting the review removed as 1) They had interfered in the sale and pressured me to make it happen, 2) I had a very good track record, and 3) the one-star review was clearly not indicative of the experience and against the review policy of the site. After many emails, in which Geartrade dodged my questions and concerns and generally just patronized me, I finally threatened to leave the site after not hearing from them for two weeks. On this they offered to remove the star portion of the review, which I agreed to. However, they didn't delete the star portion, they deleted the whole review, which was fine by me but a little weird. Now, 5 months later, they suddenly re-added the entire review back to my profile without consulting or informing me. When I contacted them about this, they said they made a mistake and decided to reverse their decision, without providing any explanation other than their "review policy" (doesn't actually say this if you read it) only allows reviews to be deleted with both parties' consent. When I told them I would have no choice to leave, the CSR sent an extremely sarcastic response back, and ignored my request to delete my account. Don't sell here. They treat sellers like second-class citizens and let buyers do whatever they want with zero consequences.

Gear trade Has a convoluted return and refund policy when items are mis represented. I'm not sure if this is unique to gear trade. I was eventually able to get a refund when an item was represented by the seller. However, It did take a lot of emails and hassle.

I bought a pair of boots from Backcountry on Geartrade.com and my experience with them was excellent. To me the boots were better than described and I was very happy with the purchase.

Very helpful with shipping speed, got my stuff quickly enough to use it on a trip. Really appreciate the the customer service, shout out to Sandra!

The selling process if you choose to sell on your own takes some getting used to, but it offers options. You can choose to list at a fixed price, allow offers or lower the offer on a decreasing schedule as a function of time. This helps to speed up sales. To avoid selling at a price below a clearing level, the seller should understand that various offers and counteroffers can take place privately with a buyer, but that once an offer is accepted, the agreed on price is public and offered to all other buyers. Factoring today's high shipping rates, typically paid by the seller, and competitive pricing, the transaction structure is biased in favor of the buyer. If you subtract the commission, and consider the annoying unnecessary waiting period to get paid, you wonder whether it was worth the effort. If a buyer is stoked, though, and this is expressed in a review, then there's more reward to the seller. Lauren, who is from customer service and is excellent, please take note.

My experience selling items directly on Geartrade has been a pretty good one, quick enough if you sell the item on your own and leave Geartrade out of the process. I decided to try their consignment program to sell a bunch of items, and that was a big mistake. Way too slow even when your gear sells quickly. I had several items sell within a couple of days, but nearly a month later and I still have not been paid for a single item. Very little communication from Geartrade, like pulling teeth. If you're going to use Geartrade to sell items, list it on your own and deal directly with individual buyers.

I don't want to say too much about the gear I've scored on Geartrade. It's like that one stash of powder that you only share with your closest friends. Sometimes. As for their customer service - wow. I couldn't be more impressed. In all the interactions I've had the rep went above and beyond my expectations. I feel like I now know someone who works there and can reach out trusting it'll be handled as a good friend would handle it. You guys rock. 🪨

Great company and great customer service. Had some issues with package delivery and instantly helped me through the process with little effort on my end. No jumping through calls that left me on hold. Been using their service for years which is a great hub for commerce and recycling gear. All around super happy finding and using this site.