Geartrade.comReviews of geartrade.com

Item shipped slowly (3-5 business days after the order), and then never arrived. The entire process of dealing with the shipper was a pain and it took multiple follow-ups on my part to figure out what was going on and to request a refund from geartrade. I suggest not using the geartrade seller backcountry until they stop using USPS for delivery. At this point in time USPS is not dependable for expensive items. I am even more frustrated as I lost out on multiple sales for the same item while waiting for the past month while geartrade assured me it's likely just still on the way, and to please wait. In the end, I can no longer find the item online (let alone on sale). Geartrade nor backcountry offered nothing in return for the entire hassle and lost a potentially good customer.

I've been shopping on GearTrade for 3 years now & up to 61 orders so far & it's one of my most favorite shopping sites. Only twice did I have an issue with processing my order & they were very very prompt in replying to my email & fixed the issue promptly. I also like the option to shop by sorting the items based on the % off savings. It's makes it fun to browse when just wanting to shop but didn't have any specific item in mind. I've purchased from both individual sellers as well as backcountry store items. Both transactions always have gone smoothly.

I ordered touring skis on gear trader. They arrived quickly and had some damage. I emailed Lauren right away and she worked as the liaison between myself and the seller. Absolutely solid customer service. It’s a great avenue to buy gear. Ask the sellers lots of questions and inspect all the pictures carefully.

I purchased an item that the seller had inadvertently listed incorrectly. Lauren, in customer service, did an amazing job working out the details and making me an extremely satisfied customer!

The fine folks at Geartrade.com are absolutely wonderful to work with! I get my gear at a great deal, and they help me look into and navigate any issues that may arise! HIGHLY recommend!

I just sold my Mini Cooper bike rack to a great guy from Connecticut who was buying it for a friend’s 9 year old son who recently took up mountain biking. Lauren at geartrade could not of made it easier. This being my first time, she was able to help me very easily manage some of the situations that came up through the process. You always run the risk that things will not come to you as expected but I can see how beneficial this site might be particularly if you have higher end gear you are looking to sell. Everyone wants a great deal if they can get it! ... I look at it this way, if it’s sitting in my garage it’s worth $0 and if I have to sell equipment lower then it’s worth, it still is better than $0 gathering dust. And now … my rack has a new home with a I just sold my Mini Cooper bike rack to a great guy from Connecticut who was buying it for a friend’s 9 year old son who just took up mountain biking. Lauren at geartrade could not of made it easier. This being my first time, she was able to help me very easily manage some of the situations that came up through the process. You always run the risk that things will not come to you as expected but I can see how beneficial this site might be particularly if you have higher end gear you are looking to sell. Everyone wants a great deal if they can get it! ... I look at it this way, if it’s sitting in my garage it’s worth $0 and if I have to sell equipment lower then it’s worth, it still is better than $0 gathering dust. And now… my rack has a new home with young mountain biker just starting out. Can’t beat that! 🚴 🚴 🚴 🚴🚴🚴🚴 ...looking for more gear to pass on ♥️

I have to admit I have a hard time sharing this website with my friends cause I want all the deals for myself lol! I love Geartrade! Great stuff at even better prices! Have purchased about 4 items throughout the last year and I have zero complains. Lauren from costumer service is a GEM!

Love the items! Love the system! Great customer relations and fast response with effective communications! Keep the great work!