GearLaunchGearLaunch is the one-stop-shop where sophisticated e-commerce merchants grow their businesses. From production to fulfillment to customer service, GearLaunch makes commerce simple.
GearLaunch (gearlaunch.com) has 302 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Benedict K.
good quality, fast service. Just what you want when ordering on line
Response from GearLaunchOct 15, 2024
Hello Benedict, We appreciate your kind words and are delighted to know you had a positive experience with us. It’s great to hear that our products and delivery met your expectations. We can’t wait to have you shop with us again! Best, GearLaunch
Mick H.
Ordered a hoodie with logo on the front. Hoodie is a vgood quality garment. Unfortunately the printed logo was blurred in several places. After a couple of emails with pictures i was told a reprint upto standard was not possible and have been given a refund. The review was a 4 star because of the poor print. The customer service is worth a 5.
Response from GearLaunchOct 15, 2024
Hello Mick, Thank you for your honest feedback. We’re glad to hear you were happy with the quality of the hoodie and our customer service, though we’re sorry that the print didn’t meet expectations. We appreciate your understanding, and while we couldn’t reprint the design, we’re glad we could resolve the issue. We hope to have the chance to provide you with a better experience in the future. Best, GearLaunch
WEBCLIENT
Best customer service ever! I made a mistake on my order and emailed them. I had a reply and the problem was fixed within an hour!! Will gladly buy from GearLaunch again!
Response from GearLaunchOct 15, 2024
Hello, Thank you so much for your amazing feedback! We're thrilled to hear that we were able to resolve the issue with your order so quickly. Our team always strives to provide fast and efficient service, and we're glad we could make your experience a positive one. We look forward to having you shop with us again. Best, GearLaunch
Mrs O.
The t-shirts arrived and not only did it have the wrong mascot (should be a cougar not a lion with a bird head), but the quality is cheap. One washing and it won't fit for sure
Response from GearLaunchOct 15, 2024
Hello Mrs. O, We’re very sorry to read about the issue with your order. Please send us images of the item received showing the details you’ve described in your review at [email protected], we will be happy to process a replacement at no additional cost. We look forward to hearing from you. Best, GearLaunch
maryann K.
Love the t-shirt and the ceramic mug I ordered. I do plan to make more purchases from their website. Customer Service was quick to respond to a question I had about my order. (I have purchased from other websites, with very much less than satisfactory experiences).
Response from GearLaunchOct 15, 2024
Hello Maryann, Thank you so much for your kind words! We’re delighted to hear that you love your t-shirt and ceramic mug and had a great experience with our customer service. We’re so glad we could provide a better experience compared to others. We can’t wait to have you shop with us again! Best, GearLaunch
Tina M.
I have had nothing but absolute great customer service with this company and I do recommend this company to other people as far as friends and family. They help you with anything small or big and they never cease to amaze me with their customer service. Keep up the good work to all the Employees you guys are totally awesome thank you for your service and your customer service!
Response from GearLaunchOct 15, 2024
Hello Tina, Thank you so much for your incredible feedback! We’re thrilled to hear that our customer service has left such a positive impression on you. Your kind words truly motivate us to keep up the great work. We’re grateful for your recommendations to friends and family and are here whenever you need us. Thank you again for your support—we're lucky to have customers like you! Best, GearLaunch
Kay
Gearlaunch are a fraudulent site selling counterfeit merch with ripped off designs on them. Beware! As you can see Trustpilot have a disclaimer saying “We’ve detected a number of fake reviews for this company” and it’s clear this is the case for their positive reviews as they are a scam and would have 1 star otherwise.
Response from GearLaunchOct 15, 2024
Hello Kay, Thank you for your message. I can assure you that all of our positive reviews are from verified purchases. If they weren't, they would have been flagged or removed by Trustpilot. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores. At GearLaunch, we take these claims very seriously. This type of claims should be sent to [email protected], and they need to include the information outlined here: https://www.gearlaunch.com/dmca/ If you have already sent us an email, we can assure you that appropriate action has been taken. Best, GearLaunch
Bree
Excellent product, great shipping turn around and absolutely wonderful customer service! I definitely will be looking into purchasing more products!
Response from GearLaunchSep 24, 2024
Hello Bree, We truly appreciate your wonderful review! It's great to know that we could provide you with the support you needed. Your satisfaction is our goal. We look forward to serving you again soon. Best, GearLaunch
