GearLaunchGearLaunch is the one-stop-shop where sophisticated e-commerce merchants grow their businesses. From production to fulfillment to customer service, GearLaunch makes commerce simple.
GearLaunch (gearlaunch.com) has 302 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Ed C.
I ordered the wrong size on one of my shirts and let them know. Within an hour my order was changed as requested and with a SMILE. Thank You!
Response from GearLaunchSep 4, 2024
Hello Ed, We appreciate your kind feedback! It's wonderful to know that you had a positive experience with us and that we could help you resolve any issues. Don't hesitate to contact us if you need anything else. Best, GearLaunch
DANIEL KEITH S.
I BELIEVE I KNOW THIS PERSON, AND SHE IS KIND.*
Response from GearLaunchSep 2, 2024
Hello Daniel, Thank you for the 5-star review! We hope you enjoy your order. Best, GearLaunch
Bianca F.
Absolutely disgrace!!! Someone put a website selling t-shirts on my name, it is a big fraud and I am contacting my solicitor to sue this company. How in hell this company allows people to set up a page selling merchandising in artists names? I am launching my single tomorrow and it is a big inconvenience for me to advertise now that I have to alert all my audience on Facebook too because the fake profile is using the link of this company to promote as if was me! I contacted the staff to put the page down and nothing was done. I will contact a cyber crime company now to deal with this!!!!!
Response from GearLaunchSep 2, 2024
Hello Bianca, Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores. At GearLaunch, we take these claims very seriously. This type of claims should be sent to [email protected], and they need to include the information outlined here: https://www.gearlaunch.com/dmca/ If you have already sent us an email, we can assure you that appropriate action has been taken. Best, GearLaunch
Gregory M.
I had ordered two items and one came quickly, then my entire order showed delivered. I was prretty concerned I was going to have a battle to get the second item, but a quick online chat and email, and the second item arrived a few days later. They are legit and I believe working to get better. Thanks.
Response from GearLaunchSep 2, 2024
Hello Gregory, We appreciate your thoughtful feedback! We’re happy to hear that we could quickly address your concern and that your complete order arrived safely. Your satisfaction is our priority. Thanks for giving us the opportunity, and let us know if you need any further assistance! Best, GearLaunch
louis A.
I received my package. Thank you. I had my doubts, but you guys came through.
Response from GearLaunchAug 27, 2024
Hello Louis, We appreciate your honest review! It’s great to hear that we were able to deliver on your order despite any initial concerns. We’re committed to providing reliable service. If you ever have any questions or need anything else, don’t hesitate to reach out! Best, GearLaunch
Richard R.
Kim Helped me so much, I made A mistake with the Size of my T Shirt, Kim Fixed that.
Response from GearLaunchAug 27, 2024
Hello Richard, Thank you for sharing your experience with us! We're happy to hear that Kim was able to quickly make things right and that you were pleased with the outcome. We're always here to help! Best, GearLaunch
Marvin M.
I love my order can't wait to order more. also will be passing along my words of thankfulness to my friends.
Response from GearLaunchAug 27, 2024
Hello Marvin, We appreciate your kind words and are delighted to know you had a positive experience with us. We can’t wait to have you shop with us again! Best, GearLaunch
Joanna L.
This company hosts for a company called Puride.shop which is a scam. The t-shirt I received was of the poorest printing quality with the writing being so blurry in places it was unreadable. I contacted the company thinking it was faulty printing but to no avail and only got customer service when I complained via Gearlaunch. They offered to reprint for me but then informed me it can't be printed any better! They offered a refund but only for the basic price of the t-shirt quoting refund policy. This is clearly a scam because why are they advertising an item that can never be produced with readable quality print otherwise? They just want to keep the money you paid for shipping etc with no intention of ever providing you with a decent quality item. I'm disappointed to be left out of pocket for an item that should never have even been advertised as it can not be produced. Do NOT order from this company. You will be disappointed, left with a poorly printed item and left out of pocket even if you do get a refund.
Response from GearLaunchSep 4, 2024
Hello Joanna, Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate those online stores, does not do any advertising or marketing for those online stores, but specifically does not create or own any of the images used on those online stores. Like we explained by email, we aim to provide transparency in our procedures and the refund was processed in accordance with our policies. However, after reviewing your order information, we see that your order has been completely refunded. If you have additional questions, don't hesitate to contact us. Best, GearLaunch
