GearLaunchReviews of gearlaunch.com

Response from GearLaunchNov 26, 2024

Hello Rich, Thank you for such a fantastic review! We’re so happy to hear that you loved the whole experience and that the shirt and mug are such a hit with your girlfriend. Knowing they’re cherished makes our day. Thanks again for your kind words and support! Best, GearLaunch

Response from GearLaunchNov 27, 2024

Hello Michael, Thank you for your feedback, and we sincerely apologize for the issue you experienced with your order. When an order is placed, we send a confirmation email with the item details for verification to ensure everything is correct before printing. In this case, the item was printed as it was ordered, which is why we’re unable to issue a refund. Unfortunately because your order is disputed, the funds are withheld by your payment institution until the issue is resolved. Please follow up with them about the status of your dispute. We apologize for the inconvenience. Best, GearLaunch

Response from GearLaunchNov 26, 2024

Hello Vel, Thank you for reaching out. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate those online stores, does not do any advertising or marketing for those online stores, does not create or own any of the images used on those online stores, nor does it print or ship items purchased from those online stores. Please contact us at [email protected] with your order information; we'll be glad to look into it. Best, GearLaunch

Response from GearLaunchNov 16, 2024

Hello Rae, Thank you for your feedback, and we’re sorry to hear about the issues with your order. Our team always strives to provide fast and efficient service, and we're glad we were able to address your concerns. Please don’t hesitate to reach out if you have any further questions. We appreciate your patience and look forward to hearing back from you once everything is received. Best, GearLaunch

Response from GearLaunchNov 16, 2024

Hello Ken, Thank you for your kind review! We're sorry the shirts weren't the perfect fit initially, but we're delighted to hear that our Customer Service team could assist you promptly. Your satisfaction means a lot to us, and we’re so glad we could make things right. We look forward to serving you again in the future! Best, GearLaunch

Response from GearLaunchNov 7, 2024

Hello, We appreciate your kind words! It's our priority to ensure that every customer is satisfied, and we're glad we could resolve the issue for you. Your understanding and positive feedback mean a lot to us! Please keep an eye on your inbox; you'll receive a new tracking number soon. Best, GearLaunch

Response from GearLaunchNov 7, 2024

Hello Johnny, Thank you for reaching out. We're sorry for the issues you're experiencing while setting up your store with us. We'll be happy to assist you; please send us your store name and domain name to [email protected] so we can fix that right away. Best, GearLaunch

Response from GearLaunchNov 6, 2024

Hello Sumanitu, Thank you for the 5-star review! Don't hesitate to contact us at [email protected] if you need further assistance. Best, GearLaunch