GearLaunchReviews of gearlaunch.com

Response from GearLaunchSep 29, 2026

Hello, We’re sorry to hear about your experience and understand your frustration. We’d like to clarify how our optional upsell offers work. After an order is completed and payment has been processed, customers may be presented with an offer to add an additional item at a discounted price. If the offer is accepted, the additional item is added to the existing order and the same payment method is used. The order page is updated to reflect the additional item and discount, and a confirmation email is also sent showing the updated order. If an upsell is added unintentionally, customers can contact our Customer Service team to request its cancellation before the order enters production. When cancellation is requested within that timeframe, the upsell can be canceled and the order page is updated to reflect the refund. We understand that an unexpected additional item can be frustrating, and we appreciate you sharing your feedback about the experience. We encourage customers who notice an upsell they did not intend to purchase to contact us as soon as possible so we can review the order and, when applicable, cancel it before production. Best, GearLaunch

Response from GearLaunchAug 31, 2026

Hello Carol, Thank you for reaching out. GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores. At GearLaunch, we take these claims very seriously. This type of claims should be sent to [email protected], and they need to include the information outlined here: https://www.gearlaunch.com/dmca/ If you have already sent us an email, we can assure you that appropriate action has been taken. Best, GearLaunch

Response from GearLaunchAug 13, 2026

Hello Steve, Thank you for sharing your feedback. We’re sorry to hear about your experience. If your concern is related to an order, all applicable charges and the total amount due are displayed on the checkout page before the order is completed, giving you an opportunity to review the full cost before submitting your purchase. If you’re referring to a different charge or have questions about a specific transaction, please contact us at [email protected] with your order details. We’ll be happy to review the matter and clarify any charges for you. Best, GearLaunch

Response from GearLaunchJul 18, 2026

Hello Pede, We're sorry to hear that the item did not meet your expectations. Because each of our products is printed to order, our exchange and refund policy differs from that of retailers that carry inventory. For customers who need a different size, we offer a replacement option for an exchange fee. That said, if you believe the measurements of the item you received do not match the size chart provided on the product page, we'd be happy to review it. Please send us photos showing the exact measurements of the garment (laid flat and measured with a tape measure) at [email protected]. Our team will compare them against the published size chart and, if the item was manufactured outside of the stated tolerances, we'll gladly make it right. We appreciate your feedback and hope to have the opportunity to review your case. Best, GearLaunch

Response from GearLaunchJul 17, 2026

Hello Janet, We’re sorry to hear about your experience and appreciate the opportunity to clarify what happened. After reviewing your orders and your communication with our Customer Service team, we confirmed that two separate orders were successfully placed. One of those orders contained a typo in the email address, which prevented the order confirmation from being delivered. Since the order confirmation was not received due to the email typo, a second order was subsequently placed using the correct email address. For additional clarification, our system does not automatically duplicate orders or charges. Each order must be submitted separately through the checkout process and requires its own payment authorization. In this case, our records show that two separate orders were manually placed, each with its own order number. The only difference between them was that one order contained a typo in the email address, which prevented the order confirmation from being delivered. Because all of our products are printed to order, production begins shortly after an order is placed. For that reason, we generally cannot accept returns or issue refunds unless an item is defective, incorrect, or significantly different from what was ordered. However, as a one-time courtesy, we are happy to accept the return of one of the shirts. If you would like to proceed, please return the unopened item to the following address: 1. Return your merchandise to: GearLaunch Returns 885 Stelzer Rd Columbus, OH 43219 United States 2. Please include the following information in a note inside the package: · Order Number · First/Last Name:  · Your Email Address:  · Reason for Return: 3. Send an email with your return shipment tracking number and carrier to [email protected]. Once it is received, we will process your refund. We apologize for the confusion and appreciate the opportunity to resolve this matter. Best, GearLaunch

Response from GearLaunchJul 7, 2026

Hello Angie, Thank you for your review. We sincerely apologize for the delay in responding to your review. The tracking information provided to you by email indicates that your package was delivered on July 1st: https://track.easypost.com/djE6dHJrXzZhNWU1ZmJjYjFmYTQ2NjJiOWQwOTQ0YjUzOWQ0M2Jl If you didn't received it, we recommend checking with your local post office first. Should you require further assistance, please do not hesitate to contact us at [email protected]. Regards, GearLaunch

Response from GearLaunchJun 24, 2026

Hello Grunt, Thank you for sharing your feedback, and we're sorry for the delay with your order. Our products are printed to order; we do not keep inventory in stock. Once orders ship, delivery times are dependent on the carrier. We reviewed your order and can confirm that it is still in transit. Your package was shipped using USPS Flats, which works a little differently from standard USPS services. While these shipments are delivered by USPS, tracking updates are provided through the EasyPost link included with your order and may not update as frequently as traditional tracking. We can see that the last tracking event was on June 17. At this time, we kindly ask that you allow a few more business days for the carrier to provide the next update. If there are still no new scan events within five business days, please follow up with our Customer Service team, who will be happy to continue assisting you. We appreciate your patience and apologize for the inconvenience. We expect your order to arrive soon and hope you'll enjoy it once it does. Best, GearLaunch