GearLaunchGearLaunch is the one-stop-shop where sophisticated e-commerce merchants grow their businesses. From production to fulfillment to customer service, GearLaunch makes commerce simple.
GearLaunch (gearlaunch.com) has 302 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Jack W.
Fast service. Very good product. Arrived a week earlier than stated. A wonderful company that does quality work.
Response from GearLaunchNov 16, 2023
Hello Jack, Thank you for sharing your experience! We hope you enjoy your purchase. Best, GearLaunch
Silvi
Ordinato t short a giugno , pagate con carta e mai arrivate. Scritto a loro via email ma nulla. Attenzione truffa
Response from GearLaunchNov 14, 2023
Hello Silvi, Thank you for your message. If you have an issue with an order, please send us an email with your order information at [email protected]. If this is related to something else, please email us with more details so we can look into it. We'll be happy to help. Best, GearLaunch
Kc W.
Professional and responsible. They told me that my order was out of stock and gave me choices. I asked for a full refund. And they did that promptly. Refund received. Thank you.
Response from GearLaunchNov 16, 2023
Hello KC, We're sorry we weren't able to fulfill your order. We appreciate you taking the time to leave us this great review. Don't hesitate to contact us if you need assistance in future orders. Best, GearLaunch
David S.
Like Redbubble, GearLaunch enables theives to sell stolen designs. They do not ask for any proof of ownership and when you contact them to have them remove these items that have been stolen, they simply don't care. Scammers and con artists.
Response from GearLaunchNov 13, 2023
Hello David, Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores. At GearLaunch, we take these claims very seriously. This type of claims should be sent to [email protected], and they need to include the information outlined here: https://www.gearlaunch.com/dmca/ If you have already sent us an email, we can assure you that appropriate action has been taken. Best, GearLaunch
Cynthia C.
I am super happy with my purchase and even happier with the customer service. Was sent the wrong color but was immediately sent the right color. Will be ordering from them again. Thank you!!
Response from GearLaunchNov 13, 2023
Hello Cynthia, Thank you so much for the 5-star review! It's great to know that our Customer Service team was able to process your request easily. We hope you enjoyed your purchase. Regards, GearLaunch
Vinny S.
Gearlaunch illegally uses Music for Veterans Logo. Like criminals they go DIRECTLY ON TO OUR FACEBOOK PAGE to sell their goods! Our nonprofit helps Veterans reintegrate into civilian life so, every dollar that goes to Gearlaunch is taken from our work ...and they refuse to stop!
Response from GearLaunchNov 13, 2023
Hello Vinny, Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores. We replied to your email on October 30 and the link you reported was removed. Like we explained by email and in other reviews you've left, because each individual store owner handles their own social media and advertising for their website, we recommend reporting those to Facebook support directly. If you have additional questions, please email us at [email protected]. Best, GearLaunch
Randy
I ordered 2 custom T-Shirts and a few days later I noticed that I placed my order wrong. The order said 2 large in white. I wanted 1 in pink XL. The order was already started BUT when I contacted them, against policy, they would attempt to change my order. They DID!
Response from GearLaunchNov 11, 2023
Hello Randy, Thank you so much for this great review! While sometimes it's not possible for us to modify orders, we're happy our Customer Service team was able to make this adjustment on your order before it shipped. We hope you enjoy your order! Best, GearLaunch
JESS
You printed name on the back of shirt. I don’t like it..
Response from GearLaunchNov 11, 2023
Hello Jess, We're sorry for the issue with your order. If you can please contact us at [email protected] with your order number, we'll be happy to take a look at your order information and work on a replacement as soon as possible. We hope to hear from you soon. Best, GearLaunch
