GearLaunchGearLaunch is the one-stop-shop where sophisticated e-commerce merchants grow their businesses. From production to fulfillment to customer service, GearLaunch makes commerce simple.
GearLaunch (gearlaunch.com) has 302 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing302 approved reviews, newest moderated first
mark C.
Ordered product through gear launch. Shipper lost product, but gear launch were on the case and reshiped asap with great communication. Well done gear launch.
Response from GearLaunchNov 11, 2023
Hello Mark, Thank you so much for the 5-star review! We appreciate your trust and we're happy you received your order. Best, GearLaunch
Charles W.
Have ordered several items and they have come just as shown. Customer service has been excellent in updating or changing an order, thank you!
Response from GearLaunchOct 23, 2023
Hello Charles, Thank you for sharing your positive experience! We pride ourselves on timely communication and providing detailed information about any order placed through our platform. We hope you enjoyed your purchase. Regards, GearLaunch
Crystal C.
Never got an email confirming my breast cancer squat tee but, my money was drafted out of my account. I have no idea if it is coming or if I should notify my bank about this issue.
Response from GearLaunchOct 23, 2023
Hello Crystal, Thank you for your review. You should’ve received a confirmation email with your order information. If you didn’t get one, please check your spam folder in case the email got sorted incorrectly. If you still didn't get one but got charged, please send us an email with a screenshot of the charge at [email protected] and we'll be glad to look into it. Best, GearLaunch
euanj
Great business. Super easy ordering platform and very responsive customer service. I will definitely use them again.
Response from GearLaunchOct 22, 2023
Hello Euanj, Thank you for the 5-star review! Best, GearLaunch
Dave
GearLaunch is a site where copyright thieves dupe people into purchasing knock off clothing that may or may not actually get delivered with stolen logos. At least buy better quality knock offs on ebay.
Response from GearLaunchOct 18, 2023
Hello Dave, Thank you for your review. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate any store. It’s very simple to contact us. Notices of copyright infringement should be sent to [email protected], and they need to include the information outlined here: https://www.gearlaunch.com/dmca/ The notice should include the identification of the material that is claimed to be infringing and the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that GearLaunch is capable of finding and verifying its existence. At GearLaunch, we take these claims very seriously. Once we receive appropriate documentation, we will work to ensure the items are removed promptly. If you have already sent us an email, we can assure you that appropriate action has been taken. Best, GearLaunch
Mike P.
I have been very impressed with being kept up to date on my order! So far I’m very impressed!
Response from GearLaunchOct 18, 2023
Hello Mike, At GearLaunch, we'll keep you updated on your order until you receive it. Thanks for the great review! Best, GearLaunch
Karl
Fantastic quality shirts and even though I am an over seas customer customer service second to none offering prompt responses and solutions fully recommend and will order again
Response from GearLaunchOct 17, 2023
Hello Karl, Thank you for the 5-star review and for sharing your positive experience working with our Customer Service team! Best, GearLaunch
Darren O.
I appreciate the fact that although the original seller's website is no longer valid and the post office had no record of the tracking number, I reached out to gear launch, and the customer service team made sure that you communicated with me in detail regarding my order. They also researched it for me, provided me with what I needed regarding my insurance on the delivery, and provided me with a replacement. Thanks for excellent customer service.
Response from GearLaunchOct 17, 2023
Hello Darren, Thank you for taking the time to leave a review! Our Customer Service team will always go the extra mile to keep our customers informed about their orders. We hope you enjoy your purchase. Best, GearLaunch
