installer S.
If could give them zero stars, I would
IfI could give them zero stars, I would. This company sold me a facial tens unit (AND an additional warranty,) which didnt even have a power button...completely unusable. I called, but was told to email my complaint. I did so four times, and still not even a response. So they sold me a toy that didnt work, a warranty that they wouldnt honor, and they get away with it by selling cheap items that no one really has the time or energy to take legal action to recover. Absolutely stay away from Gear Elevation and their cheap, fake products. Today: they replied to my review saying that they HAD redonded to my product complaint multiple times and asked me gor a video of the defective item. I ALREADY sent them a video, and there were NO replies regarding this product. The only response I have ever received from them was in November when I complained about a $69.99 charge gor some kind of membership they like to sneak in on unsuspecting customers. They refused to refund that, of course. Perhaps instead of trying to "save face" on this public forum, they should just contact me and actually resolve the issue. Im positive im not the only person they've done this to.
Response from Gear ElevationDec 28, 2025
Hi Suzanne. Thank you for taking the time to share your experience. We sincerely apologize that your facial TENS unit did not function as expected and that you experienced difficulty reaching our team—we understand how frustrating this must have been. This is not the experience we strive to provide. After reviewing your case, we see that we have responded to your emails and provided a manual to help with operating the device, as requested. Sometimes our responses may land in junk, spam, or other folders, so we kindly ask you to check there. We also want to acknowledge the 12 Month Extended Warranty you purchased. We are fully committed to honoring it and assisting you so you can take full advantage of its benefits. Our goal is to ensure your device is working correctly and that you have a positive experience. If you’re still encountering any issues, we would greatly appreciate it if you could provide a short video demonstrating the issue. You can reach our support team at [email protected], use our live chat for a quicker response, or call us at 888-353-8373 so we can address your concerns, assist with the warranty, and help resolve the issue. We truly value your feedback and the opportunity to make this right.