Gear ElevationReviews of gearelevation.com

Response from Gear ElevationAug 1, 2024

Hi Alex. Thank you for taking the time to share your experience. We deeply regret the inconvenience you encountered and want to clarify the situation regarding the $85.00 charge(59.99USD). It appears that you also agreed to join in our Gear Elevation Rewards when you purchased an item from our store. Charge was for the membership. This program offers a benefits such as 10% discount and free shipping on your order. You can review the order confirmation email that you received to verify the information. We strive to offer our customers full authority and is always given the option to opt-out of enrolling in the subscription service before completing any order. However, we recognize that there may have been an oversight in this instance, and for that, we are truly sorry. Your satisfaction is of utmost importance to us, and we want to confirm that the subscription has been canceled. Rest assured that no further charges will be made to your account. If you have any questions about the gear elevation rewards, please do not hesitate to contact us directly. Thank you for having been a valued customer. We hope to have the opportunity to serve you again in the future.

Response from Gear ElevationJul 30, 2024

Hi Maya. Thank you for your feedback and we apologize for the inconvenience you experienced with items and subscriptions being added to your basket. This is not the experience we want for our customers. You can reach out to our dedicated customer support team thru chat and email at [email protected] or you may call us at 888-353-8373. We're always available to help you in placing orders and ensuring that no unwanted items or subscriptions are added.

Response from Gear ElevationJul 30, 2024

Hi there! We're sorry to hear about the issues you've encountered with unexpected charges and services. We would like the opportunity to investigate your feedback further. We’ll work with you to resolve any issues as quickly as possible. Please feel free to email us at [email protected] or call our team at 888-353-8373.

Response from Gear ElevationJul 26, 2024

Hi Nicolas. Thank you for sharing your feedback. We sincerely apologize for the delay in receiving your order, and any inconvenience it has caused. Our goal is to provide timely and efficient service, and we regret that we fell short in your case. We would like to address this issue and find a resolution for you. Please contact our customer support team at [email protected], chat or call us at 888-353-8373. We will be happy to assist you further.

Response from Gear ElevationJul 24, 2024

Hi there! Thank you for bringing this to our attention, and we sincerely apologize that you have difficulties in tracking your order. Please reach out to our customer support team at [email protected], chat or call us at 888-353-8373 so we can provide updates on your order. We're looking forward to speaking with you.

Response from Gear ElevationJul 16, 2024

Hi Michael! Thank you for your positive feedback! We're thrilled to hear that you received your item quickly and that it matched your expectations. We look forward to serving you again in the future. If you have any questions or need assistance with your next purchase, please don't hesitate to reach out. Happy shopping!

Response from Gear ElevationJul 3, 2024

Hi David, we sincerely apologize for any frustration or inconvenience you have felt. We understand that this charge might come as a surprise, we strive to offer our customers full authority and always given the option to opt-out of enrolling in the subscription service before completing any order. We recognize that there may have been an oversight in this instance, and for that, we are truly sorry. Your satisfaction is of utmost importance to us, and we want to confirm that the subscription has been canceled and refunded. If you have any questions about this, please feel free to contact our customer service team. Your business is really appreciated. We hope to have the opportunity to serve you again in the future.

Response from Gear ElevationJul 3, 2024

Hi Taylor. We sincerely apologize for your recent experience and for the confusion caused by the product description. We understand the importance of accurate product information and are actively reviewing and updating our descriptions to prevent future occurrences. In the meantime, we are committed to resolving this matter to your satisfaction. Our team is currently reviewing your case and will be in touch with you shortly to discuss the available resolution options. Feel free to contact us if you have any question on this, and we'll be more than happy to assist. We value your business and appreciate your patience as we work to make things right.