Gear ElevationReviews of gearelevation.com

Response from Gear ElevationOct 18, 2024

Hi Darren, we sincerely apologize for the frustration and inconvenience you’ve experienced. We always aim to give our customers full authority, including the option to opt-out of enrolling in any subscription service before completing an order. However, we recognize that there may have been an oversight in this case, and for that, we are truly sorry. Rest assured, your Gear Elevation Rewards subscription has been canceled, and no further charges will be made to your account. If you need any further assistance, please reach out to us. We’re here to help and address any concerns.

Response from Gear ElevationOct 14, 2024

Hi Sue, we sincerely apologize for the frustration and inconvenience this situation has caused you. At Gear Elevation, we prioritize customer satisfaction and always aim to provide full transparency in our services. While our subscription option is intended to offer added benefits, we understand that there may have been an oversight here, and for that, we are deeply sorry. We assure you that no customer is automatically enrolled in a subscription without their consent, and we recognize that this experience did not meet our usual standards. Your Gear Elevation Rewards subscription has now been fully canceled, and no further charges will be made to your account. We understand how concerning it is to receive unexpected charges and unwanted emails. We removed your from our mailing list to ensure you receive no further promotional emails. Your feedback is incredibly valuable to us, and we truly regret that this situation left you feeling let down. If you have any further concerns or require additional assistance, please don’t hesitate to reach out directly. We are here to make things right for you.

Response from Gear ElevationOct 10, 2024

Hi Marnie! We’re truly sorry to hear about your experience and understand your frustration on the charges that you are not aware of. It looks like you may have joined our Gear Elevation Rewards program when making your purchase, which includes a recurring subscription. We understand how unexpected charges can be concerning, and it's never our intention to take advantage of our customers. We’d love the opportunity to ensure you fully understand how the subscription works and the benefits it offers. Please don’t hesitate to reach out to our customer service team so we can assist you further. Thank you for sharing your feedback. We're committed to making things right.

Response from Gear ElevationSep 25, 2024

Hi Barb, we appreciate you sharing your concern. We sincerely apologize for the inconvenience and frustration you have felt regarding your subscription. We strive to give our customers full authority and always provide the option to opt-out of enrolling in the subscription service before completing any order. However, we acknowledge that there may have been an oversight in this instance, and for that, we are truly sorry. We want to assure you that your Gear Elevation Rewards subscription has been canceled, and you will not incur any further charges. For future reference, we encourage our customers to decline enrollment in the rewards program at checkout or by removing it from their cart. We recommend reviewing all details prior to finalizing any order. If you have any questions or need further assistance, please feel free to contact our customer service team. Thank you for being one of our valued customers. We hope to have the opportunity to serve you again in the future.

Response from Gear ElevationSep 25, 2024

Hi there! I'm really sorry to hear that you had such a frustrating experience. It’s completely understandable to feel upset when dealing with unexpected charges and unhelpful customer service. Your hard-earned money deserves to be treated with respect, and it’s disappointing when companies fall short. We would appreciate the opportunity to investigate your feedback further. Please feel free to email us at [email protected] or call our team at 888-353-8373. We’ll work with you to resolve any issues as quickly as possible.

Response from Gear ElevationSep 11, 2024

Hi Ken. We sincerely apologize for the frustration caused by the extended shipping time. This is not typical of our shipping process, and we understand your frustration. After checking, we can confirm that your order is still in transit and it should arrive anytime soon. We're also very sorry to hear that you feel that we refuse to refund. We're more than willing to process your request however, the order is still in transit. To process your request, we will need the order returned to our facility first. Kindly wait for the package to be delivered, accept it, and then mail it back to us. Once we receive the returned item or confirmed that it's in transit to us, we will promptly initiate a full refund for you. Thank you for your understanding and patience with us. If you have any questions regarding your recent order, please reach out to our customer support team at [email protected], chat or call us at 888-353-8373 so we can address your specific concerns and work towards a resolution.

Response from Gear ElevationAug 23, 2024

Hi there, thank you for sharing your concerns with us. We deeply apologize for the frustration caused by the product descriptions, the unexpected membership charge, and the delay in resolving these issues. This is not the experience we aim for our valued customers, and we take your feedback very seriously. Regarding the membership, we strive to offer our customers full authority and is always given the option to opt-out of enrolling in this service before completing any order. However, we recognize that there may have been an oversight in this instance, and for that, we are truly sorry. Please know that your experience is driving our efforts to improve our products and services. If you still need assistance about the issues or other concerns, please feel free to contact our customer support. We are here to assist you in any way we can.

Response from Gear ElevationAug 2, 2024

Hi Jake. We sincerely apologize for the experience you've had with our company. We understand how frustrating it can be when an order isn't fulfilled as promised. We take our inventory management very seriously and make every effort to ensure that our stock levels are accurate. Unfortunately, due to the item's popularity, we have run out of stock of the exact item you ordered. As a result, we offered a similar product as an alternative. However, we understand that this may not have met your expectations. We've fully refunded your order. You should see the refund reflected in your account shortly. We strive to provide excellent customer service and quality products. Your feedback will help us improve, and we assure that we are taking steps to prevent similar situations in the future. If you have any further questions, please feel free to contact our customer support team. We hope to have the opportunity to serve you better in the future.