Sandra D.
I want to cancel my order.
2nd update: I noticed the refund for $35.08 deposit into my account. After I complained that I didn’t get the $5 tip back since I cancelled the order, today it says $40.08 on my Shop app for Gear Elevation an hour ago. Waiting to see the change on my bank account. This change happened after my first update. I can’t say my complaint gave me my $5 back but if the intention was to give me a full refund, it would’ve happened in the first place. I share this in case this happens to others. Complain if you have to! Too many scammers out there. The government is already ripping us off, now our neighbors! (Smaller companies) 1st update: It looks like I am getting my money back, but my original total was $40.08. I am only getting back $35.08 because I wanted to be kind and give a tip since it was suggested as I was getting ready to pay online. Since I never ended up getting anything because I canceled, I would have assumed that I was getting the full total back. Why should somebody get a tip if I’m not getting what I was expecting? Anyways, lesson learned and I’m also glad I didn’t give more. Usually, I like to be generous. I placed an order on January 25, 2025. I have sent numerous emails asking why my order has not been shipped. I keep getting the same generic email telling me that they value my business and that they will get back to me within one business day. I have not heard back from anyone. I want to cancel my order and get my money back. I was kind enough to give a five dollar tip because I was asked to. To help motivate the guy that was preparing my order! I’m guessing my five dollar tip was not enough motivation? If I have been signed up for anything against my approval and without my knowing, I want it canceled immediately! I do not want any surprises coming out of my account. I would also like a phone number to reach this company , and make sure that I am being heard. Thank you very much!
Response from Gear ElevationFeb 7, 2025
Hi Sandra! Thanks for sharing your feedback. We deeply regret the inconvenience this delay has caused and understand your frustration. This is certainly not the experience we aim to provide. We’ve taken your feedback seriously and are actively working to improve our processes to prevent this from happening again. Rest assured, both your order and any subscription have been canceled, and your refund is being processed. We strive to ensure full transparency during checkout, and our goal is to make it easy for customers to opt-out of subscriptions if they choose. For a quicker response to your questions or concerns, you can reach out to us via chat or call us at 888-353-8373. We’re here to help ensure your experience is handled to your satisfaction.