Gear ElevationReviews of gearelevation.com

Response from Gear ElevationJan 14, 2025

Hey Joe! Thank you for sharing your feedback. We sincerely apologize that your experience fell short of your expectations. We want to sincerely apologize for the delay in receiving your order and fully understand the inconvenience it has caused. Please know that this delay is not typical of our service, and we are actively taking measures to address the issue and prevent it from occurring in the future. Regarding the unexpected $80 charge, it appears you may have opted to join our Gear Elevation Rewards program during your purchase. This charge is associated with your subscription. We strive to provide full transparency by offering customers the option to decline subscription services during the checkout process. Additionally, confirmation of this enrollment is included in the order confirmation email sent after the order is placed, allowing you to review and decide whether to continue with the service. However, we understand your concerns and acknowledge that there may have been an oversight in this instance. Please rest assured that we have canceled the subscription and issued a full refund. If there's anything we can do to assist you, please don't hesitate to reach out to our customer service team—we're always here to help

Response from Gear ElevationJan 13, 2025

Hi Sara! We are truly sorry to hear about your negative experience and sincerely apologize for any frustration caused. We aim to provide clarity and assistance to resolve your concerns as quickly as possible. Regarding your purchase delay, it is certainly not our intention to cause inconvenience. For the unexpected membership charge, we deeply regret the misunderstanding. It’s never our intention to enroll anyone in a membership without their consent. Please reach out to our dedicated customer service team at [email protected] or 888 353-8373 to review your account and ensure this issue is resolved. If you’ve already contacted us, we’re more than willing to escalate the matter to prioritize a resolution. Your feedback is valuable, and we take it seriously to improve our processes and ensure a better experience for all our customers. Thank you for bringing this to our attention, and we hope to turn this around for you.

Response from Gear ElevationJan 12, 2025

Hi Julie! We sincerely apologize for the experience you've had with our company. Your feedback highlights areas where we fell short, and we deeply regret the inconvenience and frustration caused. It is concerning to hear about the incorrect shipping information, the challenges with resolving your refund, and the unauthorized charge of $79.99 on your account. This is not the standard of service we strive to provide. To address your concerns: Shipping Issue: We take shipping errors seriously and are reviewing our processes to ensure accurate address handling and timely updates in the future. Unauthorized Charge: Please know that unauthorized charges are not acceptable. We are willing to assist in resolving this matter. If you haven’t already, please contact our support team at [email protected] or 888 353-8373 with your order details, and we’ll expedite the resolution. Review Removal: We value all feedback, whether positive or critical. If your review was removed in error, we will investigate this further to ensure transparency. We understand your disappointment and frustration, especially when purchasing a Christmas gift for your daughter. Please know we are here to help resolve this matter to your satisfaction. If you would like to escalate your concerns, please reach out to [email protected] or 888 353-8373 so we can work towards a resolution. Your trust means a lot to us, and we hope to make things right.

Response from Gear ElevationJan 12, 2025

Hi Cyle! Thank you for sharing your experience. We sincerely apologize for the delay in shipping your item and the inconvenience it caused. While we are glad we could process your refund promptly, we understand how frustrating it is to wait so long without updates. Your feedback is valuable to us, and we are committed to improving our shipping processes to prevent similar issues in the future. If there's anything else we can do to assist you, please don’t hesitate to reach out. We hope to have the chance to serve you better next time. Thank you for giving us the opportunity to address this matter.

Response from Gear ElevationJan 12, 2025

Hi Drew! Thank you for bringing this to our attention. We sincerely apologize for the experience you’ve had, as it does not reflect the level of service we aim to provide. Regarding the subscription charge, we strive to ensure all charges are clearly communicated during the checkout process, but it’s clear we failed to meet your expectations. We’re glad we were able to refund the $79.99 promptly, and we will review our processes to prevent any confusion in the future. We also regret the delay in delivery. While our estimated shipping times are intended to be accurate, unexpected factors can sometimes cause delays. Your feedback will help us improve transparency around delivery timelines. If there’s anything further we can do to make this right or address any lingering concerns, please don’t hesitate to contact us directly at [email protected] or 888 353-8373. We value your feedback and are committed to improving.

Response from Gear ElevationJan 11, 2025

Hi Glenda! Thank you for sharing your feedback. We deeply regret to hear about your experience and understand how frustrating this situation must be. We take concerns like yours very seriously and are committed to resolving them promptly. We sincerely apologize for any confusion or inconvenience caused regarding the order and the unexpected charge. Please reach out to our customer support team at [email protected], via chat on our website, or by calling us at 888-353-8373 so we can address your specific concerns directly. Your feedback helps us improve, and we genuinely appreciate the opportunity to make things right. Thank you for bringing this to our attention—we’re here to assist you.

Response from Gear ElevationJan 10, 2025

Hi Sandra! Thanks for sharing your feedback. We’re truly sorry to hear about your experience and understand your frustration. This is certainly not the service we aim to provide, and we sincerely apologize for the confusion and lack of clarity regarding your order. It's completely unacceptable that our representatives were not helpful in providing the information you needed. We want to let you know that we’ve processed a full refund for your order in our system, and you should see the amount returned to your account soon. We value your feedback, and we can assure you that we are looking into this matter to ensure this doesn’t happen again. Thank you for bringing this to our attention, and we hope you’ll consider giving us another chance in the future. If there’s anything further we can assist with, please don’t hesitate to reach out.

Response from Gear ElevationJan 9, 2025

Hi Jessica, we deeply apologize for the frustration and inconvenience you’ve experienced with both the product and our customer service. We understand your concerns and regret that we did not meet your expectations. Regarding the membership fee, while we have worked to ensure transparency with our subscription process, we understand that there may have been some confusion or oversight. We apologize for any inconvenience this has caused. Your satisfaction is very important to us, and would like to confirm that your subscription has been canceled, and no additional charges will be made. As for the basketball hoop, we also apologize that the quality of the product did not meet your expectations. We take all feedback seriously and are addressing this issue with our supplier to ensure it does not happen again. Kindly reach out to us at [email protected], via chat, or by calling 888-353-8373. We look forward to the opportunity to discuss your concerns and ensure we resolve everything to your satisfaction.