Gear Elevation goes above and beyond to understand the online shopping needs of our customers. With an extensive range of products varying from home decor to health and wellness, you're sure to find products that help elevate your life. Designed to elevate your life, our products cater to diverse tastes, preferences, and lifestyles. From home decor and garden decor to health and wellness, our products are guaranteed to help boost your lifestyle.
Gear Elevation (gearelevation.com) has 385 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Malls & Marketplaces · Grand Rapids, Michigan
Excellent
Malls & Marketplaces · Detroit, Michigan
Excellent
Malls & Marketplaces · Lansing, Michigan
Excellent
Malls & Marketplaces · Clinton Township, Michigan
New
385 approved reviews, newest moderated first
Cindy
Your sizing chart was accurate. Thank you for that!!
Response from Gear ElevationDec 7, 2025
Hi Cindy, we truly appreciate you taking the time to share your experience! We're glad to hear that the sizing chart was accurate and helped you get the perfect fit. If you ever need assistance with anything else, please don’t hesitate to reach out to our customer service helpline. Your support means more to us than you know. Thank you again!
Bree
I can’t actually review the product as I have yet to receive it, or any tracking information, 3 weeks after ordering. I was lucky enough to see a review about the snuck-in subscription cost so I removed my card info from their site. I also plan to call and make sure I’m unsubscribed. Customer service, when they answer, is clearly outsourced overseas. I had to call just to get a confirmation email. I also had do download the Shop app to track. It has said “on the way” for over a week now, again with no tracking number or email that it shipped. They also never answer any emails you send to their support box. Horrible experience so far so I’m not holding my breath on the quality of what I ordered.
Response from Gear ElevationDec 6, 2025
Thank you for taking the time to share your experience. Bree. We’re very sorry for the frustration you’ve encountered, including the delayed shipping, lack of tracking information, and challenges reaching our support team. We also apologize for any confusion regarding the subscription, we never want our customers to feel surprised or inconvenienced. We would love the chance to review your order and provide an up-to-date status. Please reach out to our customer support team with your order details at [email protected], or for faster assistance, contact us via chat or call 888-353-8373. We truly appreciate your patience and are committed to restoring your trust.
Mscott
Not pleased at all ordered item 6 days ago and have even asked for a tracking number or something to go on so I would know if and when item is shipped…****UPDATE****** I’m changing review to 3 stars customer service took care of my issue gonna leave 3 stars though due to how long it took to get any kind of update. Thank you for your attempt to address this issue.
Response from Gear ElevationDec 6, 2025
Hi Mscott, thank you for taking the time to share your experience. We’re really sorry to hear about the lack of updates on your order and the difficulty in getting tracking information. You should always feel informed about your purchase, and we apologize for the frustration this caused. We want to make sure we address this properly. Please reach out to our customer service team through chat, email, or phone so we can look into your order right away, provide the tracking details you’ve been waiting for, or assist with a refund if you prefer. We’d love the opportunity to restore your trust and are here to help in any way we can.
Daniel H.
FAST & EASZY! Good communication's
Response from Gear ElevationDec 4, 2025
Thank you for the great review! We're happy to hear everything was fast and easy, and that you were pleased with our communication. Your feedback means a lot to us! If you need anything in the future, we’re always here to help.
Amy
Great product. Easy to order. Delivery and packaging were efficient.
Response from Gear ElevationDec 4, 2025
Thank you so much for your wonderful review! We're thrilled to hear that you found the product great, the ordering process easy, and the delivery and packaging efficient. Your satisfaction means a lot to us! If you ever need anything else, we’re always here to help. Thanks again for choosing us!
Michele F.
Ordered a product but it snuck in an auto subscription that I did not request, want or need. When I reached out to cancel, the live rep did resolve (I HOPE). Was helpful to have the assistance to resolve that. Hopefully the products are quality. I will update with new review once received. CS with rep was great. thanks.
Response from Gear ElevationDec 3, 2025
Thank you for sharing your feedback with us. We sincerely apologize for any confusion or inconvenience caused by the subscription option — that should never feel hidden or unexpected. We’re glad to hear that our customer service representative was able to assist you and resolve the issue promptly. We truly appreciate your patience and understanding, and we’re grateful for the opportunity to make things right. We hope you’ll love the product once it arrives, and we look forward to your updated review. If you need anything else in the meantime, please don’t hesitate to reach out.
Katherine Bartlett J.
TERRIBLE company and customer service. Total scam!! Ordered something 3.5wks ago and not received, no updates. Sent two emails to support, no response back. Two calls in, still no answer. Absolute waste of time and money - Beware!
Response from Gear ElevationDec 3, 2025
We’re very sorry to hear about your experience, and we sincerely apologize for the frustration this situation has caused. This is certainly not the level of service we aim to provide. Your order taking this long without clear updates is unacceptable, and the lack of response from our support team is not okay. We truly appreciate you bringing this to our attention, and we want to make this right for you. Please contact us directly at [email protected] with your order number so we can immediately investigate the delay and provide a resolution as quickly as possible. Thank you for your patience, and again, we apologize for the inconvenience you’ve experienced.
Beverly D.
They misrepresent their products, selling a heated seat pad without a battery pack for 32.00. They are also liars and thieves, as they refuse to refund 100% of price, offering 1st 25%, then 50% after I threatened. You have to cover full cost of return shipping. It also took a month to arrive with terrible tracking. This is a disgraceful excuse for a company and should be put out of business. To add insult to injury, they enrolled me in a trimonthly reward program costing 69.99, without my consent or knowledge. Reviews by many other customers complain of the same issues. How they continue to perpetrate these actions on people is inexcusable.
Response from Gear ElevationDec 3, 2025
We’re very sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. This is certainly not the level of service or transparency we aim to provide. We understand your concerns regarding the product description, shipping time, and return process. Your feedback is extremely important to us, and we are currently reviewing your case to ensure it is handled properly. We want to make this right for you. Please reach out to us directly at [email protected] with your order number so we can look into this further and work toward a resolution as quickly as possible. Thank you for bringing this to our attention, and again, we apologize for the inconvenience you’ve experienced.