Gear Elevation goes above and beyond to understand the online shopping needs of our customers. With an extensive range of products varying from home decor to health and wellness, you're sure to find products that help elevate your life. Designed to elevate your life, our products cater to diverse tastes, preferences, and lifestyles. From home decor and garden decor to health and wellness, our products are guaranteed to help boost your lifestyle.
Gear Elevation (gearelevation.com) has 385 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
Also known as
gearelevation.com
Website
gearelevation.com
Category
Malls & Marketplaces
Location
Sterling Heights, Michigan
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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The people leaving good reviews must not have seen the unexpected charges on their bank accounts yet! This company runs a big scam, just as described by others. Don't do it. They charged me $69.99 twice before I caught on! The only positive thing I can say is that they did give me my money back when I complained
Response from Gear ElevationNov 25, 2025
We’re very sorry to hear about your experience and understand how frustrating unexpected charges can be. This is certainly not the experience we want for any of our customers. We’d like to look into what happened and resolve this for you as quickly as possible.
Could you please contact our support team at [email protected]/ 1-888-353-8373? Once we have your account details, we can review the charges, explain what occurred, and issue any necessary corrections or refunds.
Thank you for bringing this to our attention — we appreciate the opportunity to make things right.
CJ
Crystal J.
GEAR ELEVATION IS A SCAM!
GEAR ELEVATION IS A SCAM!! THEY STOLE MY INFORMATION AND THEN WHEN I ORDERED A BRAND NEW NEVER EVEN USED DEBIT CARD THEY SOMEHOW GOT MY INFORMATION!!! I CAN'T FIND OUT HOW THEY GOT THE INFORMATION ON MY NEW CARD AS I HAVEN'T EVEN USED IT JUST GOT IT IN THE MAIL TODAY!! THEY STOLE MY INFORMATION AND I AM PRETTY SURE THEY HACKED INTO MY BANK ACCOUNT OR PHONE AND NOW I HAVE TO GO TO MY BANK AND CLOSE MY WHOLE ENTIRE ACCOUNT!!! I ORDERED MY SON A SMALL HAND HELD TOY AND THEN ONE MONTH LATER THEY TRY TO TAKE $69.99 OUT OF MY ACCOUNT. SO I ORDERED A NEW CARD THOUGH MY BANK AND NEVER GOT TO USE THAT CARD, THIS IS EXTREMELY SUSPICIOUS BEHAVIOR AND I WILL BE REPORTING THIS TO THE POLICE FIRST THING IN THE MORNING!!! AND WHOEVER ELSE IS NEEDED TO BE REPORTING TO!
Response from Gear ElevationNov 23, 2025
Hi Crystal, thank you for taking the time to share your experience. We truly appreciate you letting us know how this situation affected you, and we are very sorry for the stress and frustration it has caused.
We completely understand how upsetting it can be to see an unexpected charge, especially when you were only trying to purchase a gift for your son. Please know that the Gear Elevation Rewards program is an optional service presented at checkout, and customers always have the choice to accept or decline it. The enrollment details, including the 30-day free trial and the $69.99 renewal, are included in the order confirmation email so customers can review or cancel before the trial period ends. We sincerely apologize if this information was not clear at the time of your purchase.
Our record confirms that your Gear Rewards subscription has now been fully canceled, and no further charges will be applied.
Regarding your concern about your debit card, we want to reassure you that we do not have access to customers’ banking information, nor can we retrieve or update card details. All payments are securely processed through your payment provider, and we only receive authorization for charges approved at checkout.
We completely understand why this situation feels alarming, and we’re very sorry for the worry it caused. If there’s anything more we can do to assist or clarify, our team is ready to help anytime. We truly appreciate your business, and hope to have the opportunity to restore your confidence in us in the future.
AD
Adele
Ordered leaf mower never received…
Ordered leaf mower never received tracking number. Call support and they said system down. Asked for refund. Never received it. Emailed 15 times. Called 5 times. No reply to emails. Di not order from thus company. Pathetic bimbos Oder placed sept 29. You charged my credit card never sent tracking number. Gave lame excuse system down ( 2 months). DO NOT TRUST THIS COMPANY no reply in 50 days.
Response from Gear ElevationNov 19, 2025
Hi, we’re very sorry for the trouble you experienced with your leaf mower order. We fully understand your frustration regarding the missing tracking number, the delayed refund, and the lack of updates — and we appreciate you bringing this to our attention.
To be completely transparent, we’re currently waiting for a final update from our supplier so we can provide you with the most accurate and concrete information. We sincerely apologize that this has taken longer than expected.
Please rest assured that we’re doing everything we can to move this forward as quickly as possible. Our team is actively following up to get this resolved for you without any further delay.
Thank you for your patience, and we’re committed to making this right for you.
MS
Mitchell S.
Product I bought was cheap plastic—much…
Product I bought was cheap plastic—much poorer than pictures indicated. What was infuriating was the 69.99 subscription they attached without my knowledge or approval!
I tried to contact their customer service and they cancelled it the subscription “moving forward” but refused to refund the initial charge that I did not authorize. When I tried to push for a refund they ended the chat!
Very slimy business practice. I am reporting them to better business bureau as well
Response from Gear ElevationNov 18, 2025
Hi, we’re very sorry to hear about your experience and sincerely apologize for any frustration caused. At Gear Elevation, we take customer feedback seriously, and we never want anyone to feel misled or unsupported.
We understand your concerns regarding the product quality and the subscription charge. Please know that we strive to provide accurate product images and descriptions, and we’re actively reviewing our listings to ensure they match expectations.
Regarding the subscription, we apologize for any confusion. Our intention is never to charge customers without clear consent. We’d like to make this right for you. Please contact us directly at [email protected] or call 1-888-353-8373 with your order details, and we’ll personally review the situation to work toward a fair resolution.
Thank you for sharing your feedback — it helps us improve our products and services.
FW
Forrest W.
Do Not Use
They decided they could not deliver to my provided address AFTER accepting my money. I had to provide a different address and go there especialy to pick it up. The package arrived late by 12 hours and I could not use it for Halloween.
I asked to return it and they have the stupidest policy. They want me to pay to ship it back. I am not the one who failed here. I haven't even opened the stupid package and they can still have it back if they want to come get it or pay for shipping.
I finally just disputed the charge on my credit card and they charged me again about 2 weeks later out of... spite?? Now I'm disputing it again.
Response from Gear ElevationNov 18, 2025
We’re very sorry to hear about your experience and apologize for the frustration caused by the delivery issues. We understand how important timely delivery is, especially for special occasions like Halloween, and we regret that we fell short of your expectations.
Regarding returns and shipping, our standard policy asks customers to return items at their own expense. That said, we want to ensure every situation is handled fairly, and we regret that this policy felt frustrating in your case.
We would like the opportunity to review your order personally and work toward a resolution. Please contact us directly at [email protected] or you can call: 1-888-353-8373 with your order details so we can make this right.
Your feedback is important, and we will use it to improve our shipping and customer service processes.
MA
Mak
Scam company that charges a…
Scam company that charges a "subscription fee" after they get your debit information. The responses from the company state that they state in their conformation email about the fee but that is untrue, it is not in the email nor do you have an option at check out to sign up for a reoccurring fee. I already called my bank and flagged it as fraudulent and canceled my card on file as to not have to go through the company at all. Avoid this scam.
Response from Gear ElevationNov 17, 2025
Hi, we’re very sorry to hear about your experience, and we completely understand your concern. We want to clarify that we do not enroll customers into any subscription without clear authorization. Any optional protection plan or add-on is displayed during checkout, but if it was not your intention to select it—or if something was unclear—we sincerely apologize.
We would never want you to feel misled, and we’re committed to making this right. Please reach out to us at [email protected] so we can review your order and ensure that any unintended charge is refunded immediately.
Your feedback is important, and we appreciate you bringing this to our attention so we can continue improving the customer experience.
— Gear Elevation Customer Support Team
KW
Kristin W.
Scam! Scam! Scam!
Scam!! Charged me 69.99 for a subscription that to my knowledge I did not subscribe too! I purchased an item on Oct 20. It was not what was pictured, but it was fine because of the occasion. I get a text saying Gear Elevation 69.99 VALID OR FRAUD and of course I said fraud because I didn’t purchase anything else from them! Do not order.
Response from Gear ElevationNov 17, 2025
Hi, we’re very sorry to hear about this experience, and we understand your frustration. We want to assure you that we never charge customers for any subscription without clear authorization.
It looks like the charge you received may have been triggered by the optional Gear Elevation Rewards, which some customers accidentally opt into during checkout. However, we completely understand if this was not your intention.
Please contact our support team at [email protected] so we can review your order, remove any unwanted service, and issue a refund right away.
Your satisfaction is very important to us, and we’re committed to resolving this quickly.
Thank you for bringing this to our attention, and we apologize for the inconvenience.
— Gear Elevation Customer Support Team
CC
Claudia C.
DO NOT TRUST
I was automatically added a 60e membership with my first purchase that was a total rubbish as well.
My card was blocked while abroad and this gave me addictional troubles.
PLEASE BE AWARE , DO NOT TRUST
Response from Gear ElevationNov 12, 2025
Hi, we’re very sorry to hear about your experience and apologize for the inconvenience caused. It appears the recurring charge came from enrollment in our Gear Elevation Rewards program during checkout, which is typically confirmed in the order confirmation email sent right after purchase.
We completely understand that this may have been unintentional and regret any frustration it caused, especially while you were abroad. Your feedback is important, and we’ll use it to improve our communication and ensure our customers are fully informed about membership enrollment.
Please feel free to reach out to our customer support team if you still have any questions or concerns. We truly appreciate you and hope to have the opportunity to restore your confidence in us in the future.
