GEReviews of ge.com

I purchased a GE oven specifically because it was marketed with a “Steam Clean” feature that strongly implies self-cleaning capability. This feature materially influenced my purchase decision. In practice, it does not clean the oven in any meaningful way. Baked-on grease and residue remain after use, making the feature effectively useless. This is not a matter of preference or misuse. The feature simply does not perform as a reasonable consumer would expect based on GE’s marketing and product descriptions. At no point was it clearly disclosed that “Steam Clean” is not comparable to a traditional self-cleaning oven. I contacted GE Appliances multiple times to resolve this issue. Rather than acknowledging the misleading nature of the feature, customer service framed the problem as user expectation or normal limitation and refused to offer a replacement, refund, or meaningful remedy. This is a premium appliance, and a core advertised feature does not function as represented. GE has failed to stand behind its product or its marketing claims. I am documenting this publicly after unsuccessful attempts to resolve the matter directly. I am still seeking a fair resolution and would welcome contact from GE’s customer care escalation team. If you are considering this oven because of the “Steam Clean” feature, be aware that it is not a self-cleaning oven in any practical sense.

After waiting 1.4 hours into the 5 hour wait time, the service man canceled and rescheduled me 3 weeks out because he did not bother to look at what needed to be done and didn't have the right equipment. It is impressive that a repair company can't carry the equipment or at least look before getting in his truck to see what is required. Then to rebook without consulting the customer is insulting. I have a 10 month old Profile wall oven that has malfunctioned twice now. And GE and Bodewell are unprofessional in solving the problem. The digital board and 5 other parts need to be replaced again. they should just give me a new oven, admitting it is a lemon!!!!! I have had Profile appliances for years, but GE is no longer reliable and then they use Bodewell which is a joke.

In NJ I have to use Bodewell for repairs. My gas stove needed a valve & a control panel overlay decal. First visit was to assess needs and order parts. This was ok and I paid by cc. One week later they arrived very late for the repair and did the valve but not the overlay decal. I spike to the tech directly (# from previous text) and he assured he would return a week later to do the overlay. He did not return. I could not get through to Bodewell (AI bot phone system). I emailed their service dept and no response. Now I have disputed the cc payment for the second visit. Hoping that will jolt them to finish the job. I hope GE sees this and gets on them for very poor service. As a result I am done with GE! appliances.

I am not convinced that the Boswell technicians are qualified for the job. My experience suggests they are more interested in making quick money than providing proper service. I scheduled a repair appointment for my GE dryer. The technician spent less than five minutes, charged a fee, and left without fixing or properly diagnosing the issue. The technician appeared rushed and did not thoroughly check the appliance. Based on this experience, I would not use this company again. This was, without question, one of the worst service experiences I have had.

My GE dishwasher stopped working after minimal use, and this is frustrating—after buying something, it shouldn’t fail within just two or three years. The product lacks durability. I would avoid GE appliances at all costs; their customer service is horrendous—Nicole acted like I had used her own money to buy it, belittling me over the phone instead of helping. I can’t wait to get rid of all my GE appliances. 0 ratings average low due to short lifespans and unhelpful repairs.

DO NOT ever buy GE appliances! Disappointing Reliability Across All GE Appliances! I purchased 5 GE appliances (Refrigerator, Dishwasher, Stove, Oven & Microwave), and all installed in late 2019. Unfortunately, every single one has required repair, including my high-end GE Profile counter-depth refrigerator, which has experienced consistent cooling failures since 2022. Despite multiple service visits, the same refrigerator issue has recurred over and over, indicating a defect that was never properly fixed. The time, cost, and frustration involved—especially with a premium-priced appliance—have been extremely disappointing. Based on my experience, I would NEVER purchase GE appliances again and cannot recommend them to others.

Service is terrible. They have now cancelled 2 visits, and after 2 weeks are saying they don't have the part. So why then did you call me twice to set up tech visits. Someone doesn't have their story straight. IAM a 3 time GE customer, 10 appliances in total. Last two sets were profile. Next set won't be GE.

This company should be investigated by the BBB. Each time they come to repair my dryer, it is worse. Techs are more interested in hurrying up and leaving then doing a good job. The absolute worst company. I will make sure to never buy a GE product as long as GE contracts their service to Bodewell.