GEReviews of ge.com

Easy to schedule an appointment. Jarrod arrived promptly as scheduled, called 15 minutes prior to his arrival. He quickly determined what the problem was with our dishwasher door and repaired it. He also asked if we were cleaning the filter every 3 months and we didn’t know anything about it. He showed us how to do it. He was a pleasure to have in our home for a service call.

We purchased our GE dryer 2/11/25. On November 9 it stopped working . We called the warranty service and they said they cld get someone out a week later. While that was not quick, we were patient. Then they called and cancelled and said no one could come out until November 25th! He came out and diagnosed it and said it needed a part that he didn’t have. The part was supposed to come on December 1st and tech guy would come out that day and fix it. Then we got a call on 11/28 saying the part was delayed and can’t get anyone to come out until December 4th! Almost a month later! This is unacceptable.. I have a family of five! No dryer! When we called customer service for their warranty (bold well) they told us there is NOTHING they can do about it. I could have already had someone out and fixed it by now. Customer service and service has been unacceptable. I called the customer service number and they transferred me to another department where I spoke with a lady who told me there was nothing they could do to expedite our service date. I asked to speak to her supervisor and she told me that she was it. After I pressed more she then transferred me to the “home delivery” department where obviously was not correct. I believe, she did that just to get me off of the phone. Someone came to "fix" the problem today and it is STILL NOT working! Today is 12/4 which is 5 days shy of when this began. I will NEVER buy another GE appliance again due to the unreliability of both product and service. I am utterly disappointed as we decided to go with a “reputable” company instead of a newer company.

Wish I could give a zero. We bought a GE range two years ago and have had problems consistently in that time. Last night the knob jammed and gas pouring into our house. This is a huge health and safety issue. It was dangerous! GE does not care. Their customer service is the worst I have ever encountered. They just repeat over and over that the appliance is no longer under warranty. Of course in the first year when I called repeatedly about all of the problems we were having with the range, they also said that the warranty would cover nothing. This appliance is a piece of garbage. It has been a piece of garbage since day one. The oven bakes and roasts unevenly at best (like half a tray of food can be well roasted and the other half close to raw), the flames on the burners are all out of whack coming up high on one side of the pot and not on the other, the electrical panel is cracking and peeling off, the finishes on the stove are scraping off. It's only two years old and it's ready for the garbage. Honestly it was ready for the garbage the day it was delivered. These appliances are terribly made and GE customer service is terrible, awful, useless. Never buy a GE. I wish we had read these reviews before purchasing.

This is the absolute worst customer service I have ever had. I had my oven stop working In October, and after 3 failed appointments and being jerked around by a useless technician, the customer relations department can do nothing to help me except reschedule more appointments. I want a new oven. I will never buy GE again. I am livid.

This review is regarding the Customer Support I received when experiencing an issue with my GE dishwasher (plastic wheels kept falling off and melting): I recently worked with GE customer service regarding an issue with my plastic wheels melting on my dishwasher. I worked with a person named Shelly. I just wanted to express my gratitude for the support I received. Shelly was amazingly responsive to my Emails and I received a new and improved lower basket with wheels in just a few days. I don’t think I’ve ever received replies and solutions this quick from any other customer service. Because of this service, I will definitely buy GE appliances in the future. All appliances break down and will have a probability of parts/electronics/manufacturing defects. It is good to know that if you go with GE and experience one of these problems, they will respond and make it right.

I wish I could give them a zero! This has been the absolutely worst company I have ever dealt with! The technicians haven’t been able to figure out how to repair my refrigerator after 7 weeks!!! I keep having to wait for parts to be delivered, and then wait longer for a technician appointment. Bodewell has no clue how to schedule technician appointments. I have to call several times a week to figure out whether they are coming that week or not. Once I got a text the day AFTER an appointment was supposed to happen, telling me that the appointment was cancelled. Ridiculous. Today their arrival window was between 8 am and 12 pm, and guess what??? After I called to see where the technician was they told me that he actually won’t be there until this afternoon. I have wasted so many days waiting around for Bodewell, and I still don’t have a working refrigerator after 7 weeks. Total incompetence.

Bodewell is terrible. Their service techs don’t know anything. I explained my situation to the tech who never heard of the issue before. I asked him to ask his colleagues. He called the head tech-support person who also said he’s never heard of the issue. And then I found it right on the Internet AI Overview +9 When your GE refrigerator's actual and set temperatures are both displaying 33°F and cannot be changed, it is likely due to an activated control lock feature, a faulty temperature sensor (thermistor), or a malfunctioning main control board. Immediate Troubleshooting Steps Check for a Control Lock: The most common reason for unresponsive controls is an active "Control Lock" or "Lock" feature. Look for a button labeled "Lock Controls" or a lock icon on your control panel. Press and hold this button for 3 to 5 seconds until the lock indicator light turns off or "LOC" disappears from the display. Once unlocked, you should be able to adjust the temperature using the fridge temperature buttons. Perform a Hard Reset (Reboot): If the control lock is not the issue or the panel remains unresponsive after unlocking, a power cycle may resolve a temporary electronic glitch. Unplug the refrigerator from the wall outlet or turn off the circuit breaker for the refrigerator. Wait for about 5 minutes to ensure the control board fully resets. Plug the refrigerator back in or turn the breaker back on. Attempt to change the temperature settings again. Potential Underlying Issues (If the problem persists) If the above steps do not work, a component may be malfunctioning, and professional service may be required. Faulty Temperature Sensor (Thermistor): The thermistor monitors the internal temperature and sends data to the control board. If it fails, it can send a constant, incorrect signal (like 33°F), preventing temperature adjustments. This part can be tested with a multimeter for proper resistance. Malfunctioning Main Control Board: The main control board processes all the information and commands. A defective board may fail to respond to button presses or incorrectly interpret sensor data. Blocked Airflow or Frost Buildup: Ensure that the internal air vents are not blocked by food items, which can disrupt proper air circulation. Excessive frost buildup on the evaporator coils (located behind a panel in the freezer compartment) can also cause temperature regulation issues; a full defrost of the unit might be necessary in this case. If you are unable to resolve the issue yourself, contact a GE Appliances technician for a professional diagnosis and repair.

I have been trying for 4 hours to schedule a warranty maintenance issue on a GE high end dishwasher that is less then 3 months old water started running out the bottom of door. Called said make appointment online didn’t work. Called back tried call back feature no call after an hour. Called back stayed on hold an hour disconnected me! Decided to try BODEWELL hopefully after that hour online I have appointment. Good thing I am retired but a big waste of time! GE HAS TERRIBLE CUSTOMER SERVICE!