MICHAEL O.
Order .5 size smaller
The shoes look great, the standard shipping was much faster than I expected. My only complaint is the fit. I wear a 9.5 in every shoe and that's what I ordered. Without a doubt they fit like a 10. I ordered the insoles with the shoes and I added a heel pad and now my fit is just ok. I chose not to exchange them because I didn't want to pay the return shipping cost. Would have been 5 stars if they fit.
Response from GatsbyshoesJul 13, 2024
Hi Michael, Thank you for taking the time to provide us with your feedback. We're pleased to hear that you find our shoes to look great and that our standard shipping exceeded your expectations in terms of speed. However, we apologize for the inconvenience caused by the fit of the shoes. We understand the importance of a proper fit, and we regret that they didn't meet your expectations in this regard. Your feedback about sizing is valuable to us, and we'll take it into consideration for future improvements. Should you have any questions or need further assistance, please don’t hesitate to reach out at [email protected]