GatsbyshoesReviews of gatsbyshoes.co

I have contacted gatsby shoes about shoes that I purchased for my father. The soles fell off both. I was told to send pictures. Then asked if I wanted an exchange or refund. I said refund please. That was the last I heard from them on May 18. I will be going to bbb

I would leave zero stars if given the choice. I purchased 2 pairs of shoes almost 2 months ago and still have not received my order. While I did contact customer service on numerous occasions, all I got was "more time is needed for restocking". There were no definitive dates given, and customer service offered me nothing for the inconvenience of the wait time. I have since requested a refund, because this straight up feels like a scam. I cannot and will not recommend this company to anyone looking for shoes.

This is a scam, the shoes do not look like the pictures. Very poor quality and overpriced.

I received a pair of shoes that were both left foot shoes. GTSBY431165. Old Town™ All-Day Comfort Leather Boot. Brown / 6 / Normal I emailed customer support the first time and they replied quickly. They requested I create a case and include pictures and what was wrong, which I did. I waited for an answer, but received none. On 5-12-26 I reached out again and was told it is still under review. It should have been an easy review having received 2 left shoes. I've reached out NUMEROUS times, since then, as to the status and there has been no response whatsoever. As of now I've created a case with the BBB as well as my bank to recoup the $99.00 for the incorrect shoes. I will NEVER do business with Gatsby as their customer service is, by far, the worse I have ever dealt with.

Never received the shoes. I was told that the process would take up to five days maybe more. Sent them an email on how to refund my money on separate occasions. Never received a response back when it came to refunding my money and never received the shoes I ordered. I won’t recommend anyone to purchase products from this company again

Gatsby was great to order from and the shoes felt great on my feet. They received many compliments! I was disappointed that the sole of my left shoe separated in less than a year from the upper, as I had hoped to wear them at least a few years (as part of my rotation). Even though this happened, I will still consider ordering from them again in the future.

I would give Gatsby Shoes 0 stars if possible. Their product is junk. I wore the shoes about 4-5 times and the sole separated from the upper part of the shoe. Gatsby wouldn’t stand by their shoes.

I purchased a pair of shoes that were the wrong size and when I tried to exchange somehow another pair was ordered. I tried to call but nobody answered the phone. I tried again a day later and the return policy said I was over the time period. I don’t appreciate being stuck with a pair of shoes that I can’t wear. If you want any future business please let me know how to exchange the shoes. Gary