GatsbyshoesReviews of gatsbyshoes.co

3.11,396 reviews
Physical Aids

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Gatsbyshoes

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About Gatsbyshoes

Over 250,000 happy customers!

Gatsbyshoes (gatsbyshoes.co) has 1,396 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.

Also known as: gatsbyshoes.co
Website: gatsbyshoes.co
Category: Physical Aids
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 62% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Gatsbyshoes reviews

1,396 approved reviews, newest moderated first

Cris B.
Jun 14, 2022
Unresolved pricing error
Unresolved pricing error. Robotic responses. Worst customer service experience ever. BBB is now involved. Credit Card Company is next. Spread the word: don't do business with them. Class Action anyone??
Response from GatsbyshoesJun 9, 2024
Hi Chris, We apologize for any inconvenience you may have encountered. We have reached out regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].
Sven L.
Jun 9, 2022
Had the shoes for about 1 month and already broken
Had the shoes for about 1 month. The sole is separating and the response from Gatsbyshoes was that they don't offer refund/replacement for products that are damaged due to usage. Fair enough if they would have lasted more than 30 days. Customer service is non-existent.
Response from GatsbyshoesJun 9, 2024
Hi Sven, We apologize for any inconvenience you may have encountered. We have reached out regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].
Eric
Jun 8, 2022
What's the return address
What's the return address? I just sent the shoes back to the sender's address. They won't respond to email, in other words they have the email support at gatsbyshoes.co is blocked from sending emails, and the phone number is also blocked 614.285.5406
Response from GatsbyshoesJun 9, 2024
Hi Eric, We apologize for any inconvenience you may have encountered. We have reached out regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].
Jimonabike
Jun 7, 2022
Total scam
Total scam, had the shoes for 5 weeks when the sole completely separates. Customer service says no refund if the shoes have been worn. No guarantee, no service, no way to contact them, this group is selling plastic junk.
Response from GatsbyshoesJun 9, 2024
Hi Jim, We are very sorry to hear that the sole of your shoes separated after just five weeks. This does not meet the quality standards we strive for, and we understand your disappointment. I'd like to bring to your attention that we have accepted your chargeback for funds to go back to your account and address this issue. Thanks for bringing this to our attention. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].
James W.
Jun 7, 2022
FRAUD - BUYER BEWARE
Terrible customer service and return policy! As many have mentioned, the return window starts at 30 days from the order date, not receipt date. They took 3 weeks to come from China. Wrong size and horrible chemical smell. Returned promptly (on my own dime). They charged a restock fee and back charged for originally shipping the shoes which their add claims free shipping. Company is a total fraud. Will be filing fraud with Visa.
Response from GatsbyshoesJun 9, 2024
Hi James, We understand your frustration with the return window. Please know that the start date starts on the day you received the order. It is also concerning to hear about the issues with the size, smell, and additional charges upon returning the product. We strive to provide a transparent and fair shopping experience and we apologize for not meeting your expectation. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].
A.D.
Jun 3, 2022
WHERE ARE MY SHOES?!
WHERE ARE MY SHOES?!! I received 2 pair of shoes on Feb 3, 2022. They were too small so I immediately returned them. Gatsby received my returns on Feb 10, 2022 (tracking number USPS 9461211108036497862983). Your company was to send me size 15 mens shoes WHICH I NEVER RECEIVED! Gatsby stopped replying to my emails on 4/20/2022 (Eva Cortez Customer Service Representative was the last to respond stating "Thank you for reaching out to us. In regards to your returns, the warehouse normally process and inspects returns in 1-2 weeks time but sometime, they take longer, but once the return has been fully inspected, we will refund/replace. For other questions or concerns, please don't hesitate to contact us! ). I responded to her advising "?! Longer?! Its been over 2 months! I am requesting a verbal conversation with a customer service representative. Please advise a phone number to call.'" To which NO ONE HAS REPONDED. I need either a refund or the shoes IMMEDIATELY. This is terrible business! Don't trust them! I'd give them a "NO STAR" rating, but I didn't see it offered!!
Response from GatsbyshoesJun 9, 2024
Hi Anthony, Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you have experienced with your order. After carefully reviewing your order, our records shows that we have refunded your payment method. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].
Roland T.
Jun 2, 2022
Poor Quality and Horrible Return Policy
It took over 3 weeks for the shoes to arrive. I opened the package and there was a terrible chemical smell. Furthermore, the sizing is completely wrong. I ordered a size 12 and the shoes that arrived are maybe a size 10. Finally, the "30 Day Guarantee" is misleading. You have 30 days from the order date and then have to pay for return shipping, IF you get the shoes within the 30 day window. Don't bother wasting your money at this sham company.
Response from GatsbyshoesJun 9, 2024
Hi Roland, We apologize for any inconvenience you may have encountered. We have reached out regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].
mike H.
Jun 1, 2022
Scam
Shoes are uncomfortable and mostly plastic. Retuned them over 8 weeks ago and still no credit. There phone number is only a recording saying to email them. Email just gets automated response.
Response from GatsbyshoesJun 9, 2024
Hi Mike, We apologize for the inconvenience you have experienced. We are verry sorry to hear that the shoes did not meet your expectations in terms of the quality and comfortability. I'd like to bring to your attention that we have accepted the chargeback for the funds to be refunded back to your account. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].

GatsbyshoesReviews of gatsbyshoes.co

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Gatsbyshoes reviews

Unresolved pricing error

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What's the return address

Total scam

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WHERE ARE MY SHOES?!

Poor Quality and Horrible Return Policy

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About Gatsbyshoes

About these reviews

More in Physical Aids

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Gatsbyshoes reviews

Unresolved pricing error

Had the shoes for about 1 month and already broken

What's the return address

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WHERE ARE MY SHOES?!

Poor Quality and Horrible Return Policy

Scam