Rodney S.
Rapid delivery
Rapid delivery. Offer of exchange if incorrect size. Very comfortable shoes. Well done
Over 250,000 happy customers!
Gatsbyshoes (gatsbyshoes.co) has 1,396 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Rodney S.
Rapid delivery. Offer of exchange if incorrect size. Very comfortable shoes. Well done
Carolynn D.
I bought these shoes for my husband and he loved them. They fit perfect size. They looked nice with his dress slacks for church and the next day with jeans. Very versatile shoe. Will buy more shoes from this company.
Mavis C.
Ordered four pairs of Gatsby shoes with one being the wrong size attempts were made to get the shoes replaced and there was NO response from the company. The shoes was sent back to the return address on their website with a NOTE on the inside of the box as to what the exchange NEEDED to be still NO response. Emails were sent NO response Not good at ALL no customer service..,,
Response from GatsbyshoesJun 9, 2024
Hi Mavis, We apologize for any inconvenience you may have encountered. We have reached out regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].
Erica B.
Don't give them your time of day. Pretty sure this is a scam. My husband wanted these shoes for his birthday and I saw they were one sale ( 1st red flag is they are always on sale) made my purchase and was content to wait. I was tracking it thru the Shop app. All is going well for a few days and then my tracking info disappeared. Then is said it was delivered . I'm a stay at home mom but sometimes delivery people don't knock. I look outside. I look all around. I even wait a few more days just incase. Then I contact customer service and was in touch with Eva. They say look all around. I did. They give me tracking info for the carrier LSO (Lonestar overnight) says it was delivered to my front door. I contact them. No reply. No photo evidence nothing. I go back to customer service and ask for a replacement or a refund. They give me tracking for ANOTHER company, Aftership.com/ Yunexpress. It says delivered but I don't have the shoes and at this point I'm out $70. No solutions offered, so I ask for a refund. I'm told they don't offer refunds for delivered items, which were never delivered. So with zero solutions, no replacement, and basic bot customer service they expect me to be out $70. No thank you. Don't waste your time or your money on this.
Response from GatsbyshoesMay 19, 2024
Hi Erica, Thank you for sharing your experience and I apologize for any inconvenience this has caused you. This is not the kind of experience we were aiming for our customers. After further review of the order information, I attest that the item has been delivered to your front door which is what we have in our records. However, the order is in the courier's responsibility and we rely on their tracking system. Additionally, as a valued customer, we have decided to take the loss for the chargeback to make sure you’ll be refunded. We are looking forward to gaining your trust and once again, we apologize for the inconvenience. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]
Mark L.
Placed an order. Express delivery to the Uk it said. Just checked tracking and it is forecasting delivery in TWO MONTHS time. Be careful, something is not right here.
Response from GatsbyshoesJun 9, 2024
Hi Mark, We apologize for any inconvenience you may have encountered. We have reached out regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].
David S.
Great allround experience from ordering to delivery and a great product as well.
Derek
The shoes are an amazing fit! There is no misleading information about them; they are comfortable, stylish and affordable. Best shoes I’ve owned over the last 25+ years of working in an office and can easily transform into casual shoes on the weekends. Can’t say enough good things about these shoes - except that I need to get another pair!
Trent M.
The shoes look good and are comfortable.