GarmentoryReviews of garmentory.com

Excellent service and super fast shipping Excellent prices

Their return policy is 7 days and you cannot make an exchange for a different size after the 7 days.

Horrible customer service, I wish I had read this reviews first. I purchased a dress for over $700 and had it express shipped. They took more than a few days to even package the item so it wouldn't get here in time for a wedding. Then, it never showed up. I never received the package.... they were able to track it through UPS and then said that since it was past their return policy they would only issue a credit... huh? I never received it! Such a scam and now I am taking it up with my bank

I recently ordered an item. When the package arrived, it was empty. While frustrating, I can understand how things like this happen occasionally. What made this experience worth 5 stars is that I reached out to customer service and in less than 72 hours, I have a replacement item and a slight refund for the "inconvenience". I don't expect when shopping on line that there will never be a hitch, but it's customer service like this that will keep me coming back.

Excellent service! I was given exact delivery times and updated everyday until I received my item! I received my purchase sooner than I expected. I will definitely use the Garmentory site again!

Terrible return policy - my item arrived late, which made the return window 5 days. I ordered from Canada, paid $$$ in duties, and now I can't return the shoes I bought which fit 1/2 a size small.

I've been buying from Garmentory for 5+ years. I have found so many awesome little boutiques across the globe, and through those curated collections I've discovered designers and makers that I keep returning to. My experience has been fabulous - even when there were hiccups (and those are inevitable!) -518maria

I’m very grateful for my experience with Garmentory. The staff was accommodating and worked collaboratively with the brand and myself to ensure that all parties were satisfied when I had a beloved clog that had a crack in it. This was one of the best customer service experiences I have ever had. They really went above and beyond. I was a big Garmentory fan, but now I am even more of a fan after my experience. Thanks so much for the kind, emphatic service.