GameFlyReviews of gamefly.com

Literally, have to wait 5-7 days to get a game then another 5-7 days to send back and they never have any games available* idk....make this make sense* edit fixed I did, before canceling the subscription* The game has still never arrived check your records* The only fraud is you guys at this point 👉. There was never a a single delivery made on record. Check email Can't be fraud if the game never got delivered***

Terrible support and shoddy service. Took them over 3 weeks to get me my FIRST rental that got lost in the mail, and then as soon as they sent the replacement they started threatening me with their loss prevention emails, insinuating I stole their game. I tried to address this with their support agent named Gio, but he completely ignored all of my concerns, gave me a little coupon so I can subscribe for more (Like… Are you kidding?) and absolutely no comment on their delays or piss poor behavior. No way in hell I’m giving these guys more money, I’d rather just buy full priced games from companies that give a damn about their customers.

This company has such an outdated, broken system. Even when you rented games from redbox you didn't have to wait a week for shipping and be forced to be able to rent only 2 games a month for 25 bucks. The worst part os when you return a game to the post office, then you have to wait a week for the game to make it back to Gamefly. This company is basically the reason why game rentals no longer exist and Redbox is gone. I sure miss ol' Redbox right now 😭

Used the trial, returned games as soon as I was done. Canceled subscription. Went backwards few months later to resubscribe and found my account was canceled. They've refused to tell me why but say at first it was due to suspicious activity on a previous around. When I pointed out I didn't have a previous account they said I had swapped label on game cartridges. Seems odd they wouldn't have to tried at any point to collect from me if that had actually happened. It's probably just a small glitch or an honest mistake on their part but they refuse to admit it or correct it. Edit- Now they suspended my access to support because I keep asking them to correct the above.

I’m not sure why the rating for this website is so low, I’m guessing the service wasn’t as good a couple years back but now in 2024 I would say it’s very worth it! My games arrive 4-7 business days and I even reached out to customer service once because I had a question and they quickly responded with an adequate response. I’ve saved hundreds of dollars by renting games and most of the time you don’t have to wait long for a game to move up in availability. I recommend this website!

Terrible company, service, support… pretty much everything. This company is an absolute joke. Overpriced and doesn’t deliver nearly enough value. Also their support team are brain dead idiiots.

One of the worse rental businesses I’ve dealt with. Shipping is slow as fk! You’ll be lucky to get 2 movies a month and they ‘re based in the same state as me. Called and complained once and things got better for a month then back to the same slow routine. Feeling bamboozled.

I had a bad experience. My first trial month was good, so I paid for another and then the problems started. I would say half of the games I returned were never marked as returned. Now, according to their website, I have two games at home- which I was never sent. There's no way this is the post office's mistakes. It's a shame because the first month was fun. It wasn't until I was offered the free upgrade to two rentals a month that things went haywire. It's been stressful and unfortunate since then.