GameFlyReviews of gamefly.com

I signed up for going for a free trial. Got all the way to the part where I add my card. I had in my car and proceeded. They took two payments of $9.95. But I told me that it didn’t go through and my account set up was not finished. Customer service said there is no account with my email. That they took $20 for a free trial. Will not give them another chance.

Truly a horrible company. You pay for a subscription and then they don’t send you any games. Had to request a refund twice from them. Literally the only company I’ve ever seen that doesn’t have tracking for their deliveries. If you’re lucky enough to actually get sent a game it takes a week to arrive and a week to return. If you get a month subscription you are lucky to even get 2 games out of it. Customer service is a hit or miss but the bad agents are very rude and disrespectful. Couple professional ones though. In theory GameFly is a great theory but is poorly run and is borderline a scam

Charging me $60 for a game they lost. Slow shipping that barely allows you to rent 3 games a month. I was a loyal customer for over 15 years. Never canceled and always paid my bill every month. Gamefly would make a shipping error a few times a year and I never complained except sending them an error report. They would also send me the wrong game inside of a sleeve. This would happen about once a year and I never made a fuss. Just sent them back the wrong game they sent me and that was the end of it. Well they did it again, should have been no problem for me to send them back the wrong game they gave me because they do this all the time. Only this time they blame me and insist I must be the one responsible. They "check their records" and claim I am the only one who could be responsible. What about their employees making a mistake, which they do all the time? They demand I pay for the full price of the replacement of the game or send them the game which I never received. I would essentially be paying them $60 for a game I don't have and receive nothing in return. They make this exact mistake multiple times with shipping errors, damaged titles etc. but now they are refusing to accept responsibility. The cost of their lost game is $60, but a GameFly membership is $20 a month. If they had simply accepted responsibility and taken back the wrong game they shipped me I would have continued being a customer and they would have all their money back in 3 months of me being customer like I have been for 15 years. But instead they decided to be childish and now they've lost a loyal 15 year customer.

Super frustrating and inconvenient. How does a company like Gamefly regress so much? I found KCD2 for cheaper here than anywhere, guess you get what you pay for because the game didn't work. They can't/won't send a 1:1 replacement and I have to wait up to 30 days for a refund!? It's not the 2000s anymore, get better. I'd rather have spent the extra $5-$10 to get a game that actually works. Thanks for getting my hopes up and smashing them.

This company is terrible. They took my money and I waited. I've not received anything and their customer service is rude and unhelpful. It's such a shame because how could a business model as simple as Netflix for video games be mired by such incompetence. DO NOT give them your money.

Slow shipping times. I reported a disc that wouldn't play and they threatened to charge me for it because they didn't receive it back within 7 days.

Gamefly cheats customers who rent more than 1 game at a time by giving you older games on your que and making you wait longer for your second game. They lie about when they ship titles. They shipped a game on 7/1/25 actually received it in 7/18.Still waiting for my second game for 2 months. Extremely long shipping times. They don't buy enough games to meet customers demand for hot new titles.Even sending a game back takes weeks. So they are terrible about updating the website customers status on wichbgame they received or have shipped because they want to steal your money paying for more titles but shipping an older title instead. Used to be good now a rip off trust me . Been a long time members for years.Just canceled until they get their act together.

Very rude service they cancel my membership on a free trial then told me to pay for my membership when they have my card. And most of the games that are new or old that u want to rent they don't have it. Not worth it save your money. Customer service is very rude along with u. U talking about march when where in july. Unbeliveable I will block all gamefly email and phone From now on. Still share my experince. On all media platforms your rateing is 1 on here u need check yourself. Which is lie I cancled in march 2025. Did not have a free trial in march like u state. I have the emails to prove that.