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GameFly (gamefly.com) has 104 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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John D.
Takes up to a month to receive games. Never complained, snail mail, whatever. Used their fast return option one time to get a game locked title. Less than a week later, they charged me for the game I returned. Like I control the mail. I never said anything when I waited a month to receive a game from them, yet they charge me $70 for an old game because it didn't arrive back to them in a week. Whatever, keep your money. I cancelled, won't be back.
Michael R.
I returned a game and it got lost in the mail, I reported it lost to them and they never took it off my account This was close to a year ago and they still will not let me rejoin. Run away from this scam of a company.
Response from GameFlyApr 21, 2026
Hi Michael, Your account status is not related to the missing game that we "never took off the account". Yes, we do keep detailed records of previous service for customers. Our customer service team can assist you and go into further detail why your new account is currently ineligible for service.
Michael M.
This is regarding gamefly promos. If you use the free trial upgrade to the next tier, you will lose certain benefits. I have the two game a month plan and was offered a free trial for the three game a month plan for one month. I took the trial and before my next renewal date I canceled. Because of this, I lost my self return benefits. I had earned these benefits by being a paid customer for a certain amount of time and responsibly using the self return. I just want people to know you will lose the benefits you earned by using their free promos. So it might not be worth it for most people. The self return helps get my next game quicker instead of waiting.
Response from GameFlyApr 10, 2026
Hi Michael, Once you downgraded from the 3 game plan back to the 2 game plan, you still have 3 games rented from us. That extra game counts as an "overage" and that does turn off the Self Return. Once you're back to renting the amount of games that fits the current plan status, your Self Return will be active again. In this case, once we get just 1 of your games back in house, you'll see Self Return appear again. You do not lose benefits when you take our upgrade promos. Thanks for your understanding and our Customer Service team is always available to help walk you through any issues.
jacob H.
Gamefly was a great company at one time. But, now not so much. The customer service representative are kind of rude. I had to cancel my membership because my wife can't work right now. I thought they may try to work with me to keep me as a customer. I am not asking for a handout. But, we all have had hard times. Plus, them sending anything in the mail is slow as hell. I know that it is not there fault how the mail is. But, you would think they would fix that problem. Maybe, they could send stuff express mail, FedEx, DHL or something better.
Joel H.
Wow, I wish I would’ve seen these reviews beforehand! Great concept, poor execution.. I signed up, they said my game shipped on the 5th, they say it could take up to 10 days to arrive. By the 20th I’m over it because I feel like it’s just never going to come, I email them about it and they literally just cancel my account? It says it was reported lost but I also have no active account? This business is cooked guys don’t even bother. I went from game pass to this, I’m DEFINITELY going back to game pass
Andrew D.
Lol the reviews speak for themselves I don't even need to explain my bad experience. Lmao 1.3 stars. The ranking you guys deserve.
N S.
Customer service is quite rude, so let’s start there. Unfortunately they offer a “fast return” service which is not a reliable service for them. This clearly causes them a lot of headaches and problems. Seems like a convenient way as well, to the customer, to extract more money from our memberships as you spend up to 2 weeks waiting for new games while swapping them out.
chris L.
It’s slower every month I really don’t understand. I’m averaging about 6/7 days to receive and over a week to return. Not to mention they aren’t producing as many games. Maybe you should offer a not crappy shipping option!
