Eugene L.
Low quality hats
Low quality hats, the material has no substance,very thin and flimsy. Their sizing chart isn’t even close, it says a size 58 = medium but more like a large so they send along two 3/8” spacers to insert in the hat to make it fit. That would be equivalent to putting tissue paper in your shoe to make them fit. They ship the hat in a not so sturdy cardboard box so the hats are crushed and looking at other reviews it happens more than once. On their return policy it states they are not responsible for damaged items that happen in shipment in returns, so I assume they are saying not to use the box they used. Gamboa as you can tell from this review is not a customer first operation. When ever ordering on line be a smart shopper and reads the customer’s reviews before purchasing. The hand made claim I would have to seriously question.
Response from GamboaJul 23, 2023
Hello Eugene, We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services. We sent you an email to find the best solution for you. We are working very hard to improve our services and products to provide our costumer with a better experience. GamboaFashion.com Team for quality and customer service