GamboaReviews of gamboafashion.com

Ordered a Panama hat in size 56. The hat that arrived was almost 58 cm. Even with 4 cork hat strips the hat was still too big. The hat itself looked nice. Contacted customer service by mail, no reaction. Then I started a claim with paypal. Then they finally reacted. After making a lot of photo's to proof that the hat was really bigger than 56 cm and because I wanted to escalate the claim to get my money back because there was no solution given. The day before the claim could escalate they promised to sent te hat the next Monday. I was happy with that solution. After 3 weeks the hat still hasn't been sent and customer service is ignoring all the mail I have been sending. It feels really dishonest and I have a really bad feeling from the whole experience and how I have been treated.I wished I ordered a panamahat somewhere else. Because the Paypal claim is closed and I can't reopen it again I am stuck with a hat that is sitting on a shelf because it's much too big for my head.

Placed an order about a week agao paid for 3 to 5 day shipping. Sent an email because it was a gift sent to someone, never received a reply. Have left several voice messages at the phone number provided NO Response!! I believe this company is a total SCAM!! I paid $138.00 for a Panama Ausin hat I will never see. What very poor customer service!!! this is FRAUD!!!

I purchased a sweater on July 24, 2023; it arrived in a timely manner. The sweater is to small, I contacted the company through their RA form and got no response. I then contacted them through an email address on the website, no response. Then I phoned and left a message, no response. So I now have a sweater that's to small and no recourse. Update: After I posted this I was contacted by the Gamboa. I have returned the sweater and I'm waiting on a refund. I changed the rating from 2 stars to 3. Once I get my money back I may change it again. Update Aug 31, I got my money refunded. I've upped my rating from 2 to 4, though it took awhile to get a response from them. They stated they responded right away and that their response was probably in my spam folder. I checked that folder carefully, because I'm aware of mail getting sidelined in there. There was nothing there from Gamboa. My advice is to order through Amazon if you're going to buy from this company.

This order went through very smoothly and the Hat is a very fine hat -- and happy that I received it. However, some of the "follow-up" was not so great. I asked about how to roll up this hat (since it ia a hat that can be rolled up) and I received a video clip that was not fully in English. I asked about a "case" for a rolled up hat and received a price quote -- but could not actually locate the item that I was quoted. I wanted to see more clearly what it looked like and if there were choices... I never found that out -- SO.. even though the HAT is great AND my "support questions" were answered quickly, there was still a problem with how my queries were answered. I would like to add that I [finally] DID get a response that the requested "wooden box" was NOT currently available on the web site. However, I did not want to buy something that I could not even examine in advance. In general, this is a very good company to work with and I hope that the customer aspect will continue to be improved.

Purchased a hat for my husband's birthday over two weeks ago. No updates on shipping except a label has been "created". No email updates (which should be automated in this day and age) assuring me that the order is in process and what to expect, at this point, reassuring me. I've read the reviews and have concerns about the quality and options if the product is inferior, I would want a full refund including shipping. At this point, I am not impressed and have requested assistance through customer service. Hopefully, I will hear something ASAP.

Alpacha pancho used it a few times. Only had for 2 months it ripped in half like paper. Very poor quality I do not recommend I hope they will refund me or mail a replacement and I pray the replacement will be better quality

I purchased a Montichriste Plantation. It is very comfortable, fits perfectly and receives compliments every time I wear it. Contact with the company was pleasant and informative. I will order another hat in the near future.

Great Panama shipped from Ecuador within the time frame promised. Patience will be rewarded and it is an international shipment so give at least a week or more. Spacers provided are helpful and not a sign of inaccurate sizing but the reality of hats fitting different people differently in terms of comfort.