GamboaGamboa - We are the world's leading genuine fashion brand. Our store offers authentic alpaca apparel worldwide. Shop for alpaca ponchos, sweaters, scarves, hats, socks, panama hats and more. Unique apparel that combines natural fabrics, authentic ethnic fashion and urban styles. Gamboa - Wear the adventure.
Gamboa (gamboafashion.com) has 212 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Christine Stagnetto Z.
High quality. In rude weather, you do not need to wear more things. It keeps you warm.
Response from GamboaJun 9, 2023
Dear Christine, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! Gamboafashion.com Quality and Customer's Service Team
Sherman T.
Two Panama Hats from last order was received in damaged condition. They were packed folded and very poorly. In addition, the shipment did not include three hat bands that were ordered. I followed up with an email about the damaged hats and missing hat bands. It’s been 3 weeks and the hat bands have not arrived as per their response. They did not offer any explanation why the hats were folded in shipping that resulted in damaged hats. The level of customer service is deplorable and frankly unacceptable. I would rate them less than a star but there’s no provision for that rating.
Response from GamboaJun 12, 2023
Hello Sherman, We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services. We have confirmtation the hat band were delievred last friday by UPS: https://www.ups.com/track?loc=en_US&requester=ST&trackNums=1Z58E21A0406897770/trackdetails We also sent you an email last week to solve the problem with the hats. We are working very hard to improve our services and products to provide our costumer with a better experience. GamboaFashion.com Team for quality and customer service
J G.
What a great company, we ordered our poncho on a Wednesday night and it arrived Thursday afternoon, within 24hrs! Beautiful poncho as described super happy with it, soft and warm perfect for festival season in the UK.
Response from GamboaJun 9, 2023
Dear J Griffith, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! Gamboafashion.com Quality and Customer's Service Team
Herbert F.
Best had i have ever seen.
Response from GamboaMay 19, 2023
Dear Herbert, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! Gamboafashion.com Quality and Customer's Service Team
Urban I.
Hi. Wurde bearbeitet, danke Ich habe 2 Ponchos bestellt (2826) und außerdem, dass die Größe einfach zu gross ist, habe nach der Anprobe allergisch reagiert. Wie gesagt kauft man blind und auch so einen fall mit Allergie wurde nicht berücksichtigt. Sehr enttäuscht. Sie lügen auch, wenn sie sagen, dass sie das individuell und für jeden Kunden einzeln machen. Die Ware kam in 3 Tagen, Ganz normale massproduction. In Deutschland seit 2016 hat man Recht innerhalb 14 Tagen die Ware zurückschicken, hier ist es 10. Und in JEDEM Online Shop hat man das sowie so , weil man das blind kauft, in diesem Shop gibt es gar nicht, man kann das nicht zurückschicken, gibt's sogar kein Formular dazu, den muss man anfordern. Und wenn man das anfragt, kommt Standart automatische Antwort, dass es kein Grund dafür gibt, daher nicht möglich. Ich empfehle ein anderen Shop zu suchen. Keine Rückmeldung. Mai 2023
Response from GamboaMay 29, 2023
Hallo Urban, Es tut uns sehr leid, dass Ihre Erfahrung mit unserem Unternehmen nicht Ihren Erwartungen entsprochen hat. Wir sind auch sehr dankbar, dass Sie sich die Zeit genommen haben, uns zu bewerten und uns mitzuteilen, was mit unseren Produkten und Dienstleistungen nicht stimmt. Bitte entsorgen Sie die Produkte nach Ihren Wünschen. Eine Rückerstattung der Kosten für die Ponchos wird diese Woche auf Ihr Konto überwiesen. Wir arbeiten sehr hart daran, unsere Dienstleistungen und Produkte zu verbessern, um unseren Kunden ein besseres Erlebnis zu bieten. GamboaFashion.com Team für Qualität und Kundenservice
John N.
Product was ok - not quite the quality I expected. I considered defective and purchased for a trip. Needed to buy somewhere else and return or exchange. Return policy and customer service were abysmal . Wanted me to pay for shipping of the defective item or keep the defective item and get a 30% discount on a future purchase . Why would I ever buy from this company again? Buyer beware!
Response from GamboaApr 24, 2023
Hello John, We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services. We have just sent you an email with the instructions to return this product in order to receive a full refund. We are working very hard to improve our services and products to provide our costumer with a better experience. GamboaFashion.com Team for quality and customer service
John S.
This company lies about the shipping times on their site. I paid for Express Shipping and 4 days after ordering they've only just shipped it. The website claims they take two days to process orders, but clearly that's incorrect as mine has taken twice as long. They're also stating it should arrive in 3-5 business days despite the site stating there are two types of shipping - standard 3-8 business days or two day shipping. I would have assumed the premium I paid for Express Shipping would be the two day shipping rather than the standard I could have paid less for. When you contact them to query issues such as this they half answer questions - repeatedly quoting me standard shipping times when making excuses for not shipping my order in a timely fashion. Replies are slow and show they only read half the email before trying to fob you off as questions are left unanswered from each email I've sent. I've been in contact with Gabriela who is named checked as being good on other reviews on this site - it seems that person got lucky. They've refunded one of the items I ordered with absolutely no explanation as to why - despite me asking for one (an example of the unanswered questions in emails that show they're not reading them in full). I for one will not be using them again - and this is even before the items have arrived! I would suggest you find anywhere else to place order for similar items. EDIT POST REPLY BELOW - gave an extra star as when a company admits fault and tries to rectify a problem they deserve credit.
Response from GamboaApr 3, 2023
Hello John, We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services. The pair of socks was refunded because the product is not available in stock anymore, regarding the shipping time there was a mistake in our system that caused the delay in this shipment, we have processed a full refund for the cost of shipping. We are working very hard to improve our services and products to provide our costumer with a better experience. GamboaFashion.com Team for quality and customer service
Sherry P.
Thank you for doing the refund of the defective items which I returned. In previous emails even back to November though I did ask for a mailing label to be sent to me for sending back defective items but never received mailing label so I could mail these items back without charge. I had to pay to mail these items back then because I never received the mailing label so please refund the $30 which I spent to return the defective items. 4/4/2023 Please refund my $30 shipping fee for the defective items I returned since your company did not send me the return label for those defective items. Sherry Palacio
Response from GamboaApr 24, 2023
Hello Sherry, We have processed a refund for the cost of your return. GamboaFashion.com Team for quality and customer service
