GamboaGamboa - We are the world's leading genuine fashion brand. Our store offers authentic alpaca apparel worldwide. Shop for alpaca ponchos, sweaters, scarves, hats, socks, panama hats and more. Unique apparel that combines natural fabrics, authentic ethnic fashion and urban styles. Gamboa - Wear the adventure.
Gamboa (gamboafashion.com) has 212 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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zachary B.
The ease of checkout and quality of purchase makes Gamboa a definite place to return shopping
Response from GamboaOct 16, 2024
Dear Zachary, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! GamboaFashion.com Quality and Customer's Service Team
Hugh H.
Just bought my fourth hat from Gamboa. This one was packed in a box that was too small and was crushed by the packing process, not damage to the packing. Prompt response from company with replacement on the way. Excellent customer service. Great styling and feel. Very comfortable to wear all day. I will continue to buy hats from Gamboa.
Response from GamboaSep 27, 2024
Dear Hugh, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! GamboaFashion.com Quality and Customer's Service Team
Ed S.
They are the nicest people to work with they do anything to help make thing work They ship in two days Just great
Response from GamboaSep 23, 2024
Dear Edmund, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! GamboaFashion.com Quality and Customer's Service Team
Jon B.
01 September placed an order for a Regimental style hat band from Gamboa. Delivery time was 3-5days via DHL. 06 September sent email requesting update for delivery - nothing heard back. 10 September sent another email requesting an update of the delivery date. Order number #13915. I have Lodged complaints with Gamboa, Shop App and my Bank. Update: 11 Sept, action stations! Seems the product is now packed and on it’s way today. I’ll give them another 3-5days for delivery (ETA 16Sept) Update: 16 Sept, end of day and still no item delivered. Promise to send item on the 11th has not happened. Update: 17 Sept item lodged with DHL in Quito Ecuador, now has an expected delivery date 26 Sept.
Response from GamboaSep 10, 2024
Hello Jon B. We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services. We only received your email from 10 hours ago requesting information about your order, which we replied to a few hours ago. This order is being packed at the moment and it will ship by the end of the day. We are working very hard to improve our services and products to give our customers a better experience. GamboaFashion.com Quality and customer service team
Mr Allan Van F.
The hat is excellent, a tight weave. It was slightly too large, but Gamboa included sizers and QR code to a video on how to install properly. One sizer did the trick! Another QR code got you a bonus free hatband!
Response from GamboaSep 3, 2024
Dear Allan, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! GamboaFashion.com Quality and Customer's Service Team
Andrea
Ich habe am 09.08.2024 zwei Hutbänder im Wert von € 13,98 bestellt, zugüglich Versand und Steuer waren es bereits € 23,33, nach zwei Wochen hatte ich noch nichts gehört und aber der Betrag war schon abgebucht. Am 22.08 meldete sich dann DHL die Zollabwicklung und wollte nochmal € 28,42 damit die Ware ausgeliefert werden konnte. Zwischendurch erhielt ich dann von DHL einige Email die einen anderen Kunde betraf, da Gamboa meine Email zu einen anderen Kunden in England zugeordnet hatte. Am 02.09 erhielt ich dann die zwei Hutbänder, die mich jetzt €51,75 gekostet haben. Die Hutbänder sind einfache Stoffbänder und nicht wie beschrieben elastisch. Dadurch entsprechen nicht der stimmt die Passform nicht. Preis Leistung eine Unverschämtheit.
Response from GamboaSep 3, 2024
Hallo Andrea Wolf van Wijk, Es tut uns sehr leid, dass Ihre Erfahrung mit unserem Unternehmen nicht Ihren Erwartungen entsprochen hat. Wir sind auch sehr dankbar, dass Sie sich die Zeit genommen haben, uns zu bewerten und uns mitzuteilen, was mit unseren Produkten und Dienstleistungen nicht stimmt. Ihr Land verlangt die Zahlung von Zollgebühren für alle Importe internationaler Einkäufe. Wir haben keine Kontrolle über dieses Thema und unser Unternehmen übernimmt keine Verantwortung für diese zusätzlichen Kosten. Diese Informationen sind auf unserer Website gut dargelegt: https://www.gamboafashion.com/pages/faqs Die Hutbänder sollen nicht elastisch sein, das Leinenmaterial kann etwas gedehnt werden, um sich der Mütze anzupassen und sich anzupassen. Wir arbeiten sehr hart daran, unsere Dienstleistungen und Produkte zu verbessern, um unseren Kunden ein besseres Erlebnis zu bieten. GamboaFashion.com Qualitäts- und Kundenservice-Team
Bick
Received my new hat in appropriate time and it met all my expectations.
Response from GamboaSep 2, 2024
Dear Bick, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! GamboaFashion.com Quality and Customer's Service Team
Donald R E.
Easy to order. The staff (Gabriella) was responsive & helpful. Hat quality excellent. Suggestions: Phone access for info dies not work. Make it easy to leave a message. Tell the buyer (Panama hats) that it will be 2 or 3 weeks before the hat is made, then maybe a week for it to arrive from Ecuador.
Response from GamboaAug 28, 2024
Dear Donald, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! GamboaFashion.com Quality and Customer's Service Team
