Cris A.
Excellent experience
The intake process was easy and provider calls were awesome!
Response from Galileo MedicalMay 12, 2026
That's great to hear, Cris, thanks! Glad your visit went well!

Traditionally the healthcare system has been one-size-fits-some. Galileo was built to reimagine what modern healthcare should be from the ground up. One of the fastest growing tech-enabled medical practices in the country, Galileo is designed to deliver high-quality, affordable care for everyone. Through an easy-to-use app, patients can receive on-demand, 24/7 virtual care care for most conditions, from the common cold and hair loss, to mental health and diabetes. After downloading the app, patients are able to immediately connect with Galileo’s team of medical experts and get help, fast. Through the app, they can also receive prescriptions, order labs, or when needed, be referred to an in-network specialist. Care is delivered via chat, video, or audio, allowing patients to skip the doctor’s office and receive care, wherever they are. Galileo’s doctors are board-certified clinicians from the country’s leading medical schools, trained to deliver clinically excellent care to everyone. Galileo employs full-time doctors across primary care, specialty care, and mental health; with 30% of its clinical staff being fluent in both English and Spanish. Clinicians work together closely and coordinate their efforts, which allows for increased accuracy and the best clinical outcomes for patients. The Galileo service currently operates 24/7 across all 50 states.
Galileo Medical (galileohealth.com) has 579 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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579 approved reviews, newest moderated first
Cris A.
The intake process was easy and provider calls were awesome!
Response from Galileo MedicalMay 12, 2026
That's great to hear, Cris, thanks! Glad your visit went well!
BRANDY
Great and fast service. Really listened to me.
Response from Galileo MedicalMay 12, 2026
That's what we're here for, to listen! Thank you, Brandy.
Sergei
This has been the best telemedicine experience I’ve ever had. The doctors are extremely professional, knowledgeable, and genuinely caring. Every appointment has been on time, and the communication is always friendly and respectful. The entire process feels smooth, organized, and stress-free. It’s clear that patient care and customer experience are a real priority here. Highly recommend Galileo to anyone looking for reliable and high-quality telemedicine services.
Response from Galileo MedicalMay 12, 2026
We love to hear this, Sergei, thank you for the review! You're indeed our priority, and we're looking forward to continue caring for you.
DH
The entire process was seamless and as a first time user, I definitely recommend and will be a returning customer. Who knew that telehealth could be so easy. My online appointment was extraordinary and I was heard and felt comfortable the entire time.
Response from Galileo MedicalMay 12, 2026
Wonderful, we're proud to hear that we could offer you extraordinary care! Welcome to Galileo!
Mike C.
Professional from start to finish.
Response from Galileo MedicalMay 12, 2026
Happy to hear it, Mike, thank you.
Mark
Dr. Singh displayed the most sincere concern for my health I've ever received in any format. My appointment was made for the next day and within an hour I was contacted with an appointment. Unbelievably proactive! Unheared of in modern medicine.Prescriptions were refilled and tests accomplished within 18 hours under her direction. The company itself I cannot speak to but it's staff is incredible.
Response from Galileo MedicalMay 13, 2026
Dr. Singh is the best, we'll certainly let her know that her empathy is appreciated! We're thrilled that you found our staff to be excellent and we're proud to be your clinicians. Mark, thank you!
Maddie
Very impersonal, not genuine medical care and over billing. I quit Galileo because the care felt completely disorganized and unreliable. I kept running into the same issues—delayed responses, having to follow up multiple times just to get basic things done, and no real sense of ownership or follow-through from the providers. The biggest issue was medication management. I was left without my thyroid medication due to delays, which shouldn’t happen for an ongoing condition. That alone made it clear I couldn’t trust them with my care. It also felt very transactional—like billing and subscriptions were prioritized, but actual patient care and responsiveness weren’t. After multiple chances and the same patterns repeating, I was done. I need a provider that actually manages care responsibly without me having to chase them to do their job.
Response from Galileo MedicalMay 13, 2026
Maddie, we're so sorry to hear that you had such a disjointed experience. We'd love the opportunity to pull up your chart, investigate where the confusion lay, and make sure that you have the medications you need and that your billing is predictable and clear to you. Please send an email to [email protected] or call 888-613-4254 -- we will take accountability for the lack of reliability you felt.
Bruce
The on time video service and kindness and professional care thank you so much 🙏
Response from Galileo MedicalMay 12, 2026
We're happy to offer you kind and quick care, Bruce. Please reach out any time if there's anything else we can do for you!